How to Track Shipping Charges and Deductions from Your Zid Wallet
You Will Learn:
How to track shipping charges and deductions associated with orders.
How to check amounts deducted or placed on hold in your Zid Wallet.
How to view the details of each shipping transaction and its payment status.
How to identify the reasons behind deductions and review financial transactions.
What Are Shipping Charges and Deductions from Your Zid Wallet?
These are amounts deducted or held from your Zid Wallet in exchange for shipping services, such as generating shipping labels and covering applicable additional charges, including additional weight fees when applicable.
Some transactions may appear as pending before settlement is completed. Therefore, we recommend reviewing the transaction details and status before considering an amount a final deduction.
First: How to Track Shipping Charges Through the Transaction History
You can view the shipping charges associated with each order through the Shipping Transaction History in your dashboard.
Steps to Access the Transaction History:
Log in to your Zid Store dashboard.
Go to Logistics.
Select Shipment Tracking.
Navigate to Transaction History.
Open the Shipping Charges section to view the financial details associated with your shipments.
Transaction details include the following information:
Order number and customer name.
Tracking number.
Payment type, such as wallet deduction.
Amount and currency.
Fee type.
Payment status, whether pending or completed.
Transaction reference and payment source.
Transaction creation date.
You can also use filters to search for transactions by payment type, such as deposits or withdrawals, or by payment status, making it easier to find the transactions you need.
For more details, refer to the article Shipping Transaction History – New Dashboard.
Second: How to Review Deductions from Your Zid Wallet
To review your wallet transactions and view details of deducted amounts, follow these steps:
Go to Zid Wallet at the top of your dashboard.
Select Manage Wallet.
Review your current balance and available balance details.
Navigate to the Transactions section to review withdrawals and deposits.
Check the transaction details, amount, and date, and review the associated simplified tax invoice, if available.
Through your wallet, you can view the following balances:
Available Balance: The amount available for use or withdrawal, subject to the wallet's terms and conditions.
Pending Balance: An amount held due to the use of a particular service. It is unavailable for use or withdrawal until it has been settled.
Zid Services Balance: A balance allocated for using specific Zid services. It may include refunded amounts, compensations, or promotional credits and cannot be withdrawn to a bank account.
For more details, refer to the article Zid Wallet – New Dashboard.
Third: How to Identify the Reason Behind a Shipping Charge Deduction
If you notice a deduction from your wallet and want to identify its reason, follow these steps:
Open the Shipping Transaction History and search for the transaction associated with the order.
Check the order number and tracking number to ensure you are reviewing the correct shipment.
Review the fee type, amounts, and payment status.
If the deduction is related to the shipping label fee, check the recorded shipping label cost.
If the deduction is related to additional weight charges, review the approved weight and dimensions of the shipment, along with the recorded additional fees.
If the reason for the deduction is still unclear, keep the order number, transaction reference, and amount details, then contact Zid Support to investigate the transaction.
Important Notes 💡
A transaction may have either a pending or completed status. Therefore, we recommend checking the payment status before considering an amount a final deduction.
An amount may be held in your wallet when preparing an order to generate a shipping label. It will then be settled according to the order status and the applicable billing mechanism.
Shipping charges may include additional fees, such as excess weight charges or Cash on Delivery (COD) fees, depending on the service used.
When reviewing any deduction, make sure to match the order number, tracking number, amount, and transaction date.
If you believe a deduction is incorrect, please submit a support request and attach the transaction details to help facilitate the investigation.
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