Get help and contact Zid support
When you have a question about the dashboard, you can read a guide, chat with Zid customer service, open a support ticket or ask Zid AI. For apps and themes made by partners, the dashboard points you to the right provider.
Find answers in the help center
Open the account menu (your store logo in the top bar) and select Help center. The help desk opens in a new tab.
Type your question in the search box at the top of the dashboard, then select Help center at the bottom of the results to search the help desk. See Search the dashboard.
Read a guide beside the page
Some pages start with a help banner that introduces the feature, often with a video.
Select Learn more on the banner. A guide panel opens beside the page.
Drag the panel where it's convenient. It stays open while you move between the feature's pages, such as its list and its create page.
To read the full article, select Open in help center.
Select the cross on the banner to hide it. Suggest a new feature on the banner opens Zid's suggestions page in a new tab.
Chat with Zid customer service
Select the chat button in the bottom corner of the screen.
Personal details are covered. In the chat window, select Send us a message. The window also offers shortcuts to open a ticket, chat on WhatsApp and check whether Zid's systems are working normally.
Personal details are covered. Write your question. Zid's AI assistant answers first, so many questions get an answer right away. To talk to a person, ask for a customer service agent in the same conversation, and you're transferred to the team during its working hours.
To go back to an earlier conversation, open Messages at the bottom of the chat window and select the conversation.
You can also chat with Zid customer service from Zid's merchant app on your phone.
The chat button appears after you finish creating your store. It isn't available on the free plan or for stores in Egypt.
Open a support ticket
Select Support tickets (the ticket icon) in the top bar to see your tickets with Zid, follow their status and reply. If you have no tickets yet, the page invites you to create your first one. When Zid replies or changes a ticket's status, you get a notification. See Support and Notification center.
Contact Zid
Besides the chat in the dashboard, you can reach Zid customer service by:
WhatsApp: 920012746
Email: [email protected]
Phone: 920012746 (unified number) or 8001240317 (toll-free)
| Channel | When the team answers (Saudi Arabia time) |
|---|---|
| Live chat in the dashboard and WhatsApp | Every day, from 9 am to 10 pm |
| Phone | Sunday to Thursday, from 9 am to 4 pm |
| Support tickets | Around the clock, every day |
On WhatsApp, write your question, whether it's about the dashboard, payments, shipping or anything else, and the team replies in the same chat. Outside these hours, the AI assistant in the chat still answers, and you can open a support ticket at any time.
Get help with an app or a theme
On the App Market, your apps and the themes pages, a help button labeled App or Theme Assistance appears in the corner of the screen. It tells you whether Zid or a partner supports each app and theme you use.
Select App or Theme Assistance. The App & theme support panel opens.
Choose Current theme or Installed apps. Search with Search apps or partners… to find an app.
Check the badge on the app or theme:
Supported by Zid: select Contact Zid customer service to open a chat with Zid.
Supported by partner: use the partner's contact details, such as Support channel, Email, Call or WhatsApp, or their Website, Help center, Guide or Privacy policy. Select View app to open the app's page.
To learn who handles what, select When to contact Zid or the provider?.
When you contact a partner, share your store URL, a short description of the problem and a screenshot or example if you have one. Partners investigate issues in their own systems, which Zid can't access.
Ask Zid AI
Select Zid AI in the top bar, then Zid Assistant, to ask questions about your store's data in a chat. See Zid AI and Zid Assistant.
Follow product updates and suggest features
Select Whats new (the megaphone icon) in the top bar to read Zid's latest product updates.
Select Add > Suggest a feature to send an idea to Zid.
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Still need help?
Our customer service team is ready to help, or find quick answers in the FAQ.