Notification center
The bell in the top bar tells you what happened in your store: new orders, payment updates, abandoned carts, reviews, finished exports and replies to your support tickets. The Notification center page lists every notification and lets you filter them by category.
See your latest notifications
Select Notifications (the bell) in the top bar.
The panel shows your latest notifications, newest first, with the same category tabs as the full page.
Select a notification to open it, or select View all to open the Notification center.
When you have unread notifications, a badge on the bell shows how many (up to 99+) and the bell bounces every few seconds. The unread count also appears at the start of the browser tab's title and on the tab's icon, so you notice it from another tab. The dashboard checks for new notifications every minute.
Read the Notification center
Open the bell and select View all. The page shows:
Mark all as read, which appears while you have unread notifications.
The category tabs: All, Important with the number of important notifications, and a tab for each category your store receives, such as Orders, Abandoned carts, Payments, Logistics, Store activity and Subscriptions.
The notifications themselves. Scroll down to load older ones.
Each notification shows an icon for its type, the message, extra details when they apply (such as Payment method, Payment status, Source or Stage) and the time. Notifications from the last 24 hours show how long ago they arrived, for example "11 hours ago"; older ones show the time and date. Unread notifications are highlighted and marked with a dot.
If you have no notifications yet, the page shows No notifications yet. If a tab is empty, it shows No notifications in this category.
Open a notification
Selecting a notification marks it as read and, when it relates to a record, opens that record:
| Notification about | Opens |
|---|---|
| A new order or donation, a bank transfer confirmation, or a payment or order status change, including changes by the shipping company | The order. See Order details |
| An abandoned cart | The abandoned cart. See Abandoned carts |
| A product whose stock reached your low stock threshold | The product, or the products list. See Manage products |
| A new product review | Customer reviews. See Reviews |
| A finished export | Export requests, where you download the file. See Export requests |
| Zid Payments | Zid Payments. See Zid Payments |
| An approved or rejected purchase | Your billing transactions. See Subscription, plans and billing |
| A reply to, or a status change on, a support ticket | The ticket. See Support |
Notifications that don't relate to a record, such as a finished import, are marked as read and stay in the list.
Mark notifications as read
To mark one notification as read, select it.
To mark everything as read, select Mark all as read in the panel or on the page.
Related
Still need help?
Our customer service team is ready to help, or find quick answers in the FAQ.