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A step-by-step explanation of every page in the Zid dashboard, from orders and products to marketing, payments, shipping and settings.
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Getting started
Create your store, sign in and learn the dashboard: setup steps, navigation, search, home, notifications and Zid AI.
Orders
Track, fulfil and manage every order your Zid store receives, from payment to shipping, delivery and returns.
Products
Add and organize products, variants, categories and brands, import and export your catalog, and run preorder campaigns.
Inventory
Manage stock across your warehouses and branches: locations, quantities, stock counts, transfers between locations and stock history.
Customers
Manage customer accounts, groups and wallets, answer product reviews and questions, and follow stock notifications and customer tickets.
Marketing
Reach customers with automated messages and campaigns, and reward them with loyalty points, referrals, affiliates and partner programs.
Discounts and offers
Create discount codes, automatic and progressive discounts, bank card discounts, cashback offers and product bundles.
WhatsApp
Connect your WhatsApp Business number to Zid, chat with customers, send automated messages and track every message you send.
Online store
Design your storefront with themes, brand, menu, pages, blog and FAQs, and manage SEO and product landing pages.
Mobile app
Promote your store's mobile app, follow the orders it brings in and send push notifications to the customers who installed it.
Point of sale
Sell in your branches with Zid POS: plans, cashiers, the ZidPOS app, sales, transactions, reports, payment methods and invoice templates.
Marketplaces
Sell on Amazon, Trendyol, Noon, Jahez and Mazeed from Zid, and manage their products, orders, stock and prices in one place.
Logistics
Ship orders with Zid Ship or your own carriers, set delivery zones and prices, offer local delivery and pickup, and track every shipment.
Payments
Accept online payments with Zid Payments, track transactions and payouts, send payment links and connect BNPL and other gateways.
Financing and growth
Apply for Zid Financing through Zid Pay, and use growth tools, analytics, marketing channels and expert services to grow your store.
Analytics
Read your store's sales, customer, marketing and operations numbers, build custom reports and get AI analyses from Zid Insights.
Apps
Find apps in the Zid App Market, install and subscribe to them, and manage the apps your store uses.
Finance
Manage your Zid subscription, add-ons, invoices and wallet balance, pay for Zid purchases and renew a suspended store.
Support
Contact Zid support with a ticket, follow its replies, and respond to chargeback and fraud disputes on Zid Pay payments.
Settings
Find every settings page and manage your account, security, languages, currencies, staff alerts, API access, exports and redirects.
Sales settings
Set up checkout, gifting, invoices, order rules, markets, shipping and payment constraints, VAT and ZATCA e-invoicing.
Store settings
Manage store details and business address, legal pages, hours of operation, team members and permissions, and domains.
Communications
Set up the SMS, email and WhatsApp messages Zid sends your customers about orders, abandoned carts, questions and reviews.
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