Renew a suspended store
When your Zid subscription ends without renewal, your store is suspended. You can still sign in, but the dashboard is locked until you choose a plan and pay for it. This page explains what you see and how to get your store back.
What you see when your store is suspended
Every store page takes you back to the dashboard home, and a dialog that cannot be closed covers it: Select plan to get back to business, with Your subscription has ended. select a plan to pick up right where you left off.
The dialog notes Your store information will be stored for 2 years. Your products, orders and settings are kept, and come back when you renew.
The sidebar, search and most of the top bar are disabled. You can still switch the language from the dialog.
Your Zid wallet stays available. After you select Select plan, the wallet button in the top bar of the plan page lets you view your balance, add funds, verify the wallet and withdraw.
Reactivate your store
In the dialog, select Select plan.
On Select plan to get back to business, choose Monthly payment plan or Annual payment plan and compare the plans, their features and the questions at the bottom.
Select Select followed by the plan's name on the plan you want.
On the Checkout page, pay by card, Apple Pay, bank transfer or wallet balance. See Pay for Zid purchases.
Once the payment is approved, the store reactivates. It usually takes a few minutes.
If your wallet has enough balance, you can renew with Wallet balance at checkout. If not, add funds first from the wallet button on the plan page.
While your payment is processing
After a card payment, the dialog changes to We are processing your last purchase until the new plan is active, and Select plan is disabled.
After a bank transfer, you see Processing your payment until Zid confirms the transfer, which can take a few business days. Use Contact support if it takes longer, or Logout to come back later.
If the payment was rejected, the dialog returns and you can choose a plan and pay again.
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