Zid wallet
The Zid wallet is a balance you keep with Zid to pay for Zid services, such as shipping labels, subscriptions, add-ons and apps, without entering a card each time. The Wallet details page shows your balance, lets you add funds or withdraw them, and lists every wallet transaction. Each store has its own wallet.
To open it, select the wallet balance in the top bar and choose Manage wallet, or Add funds to top up directly.
Viewing the wallet needs the staff permission to view it. Adding funds, withdrawing and verifying need the permission to manage it, and exporting needs the export permission. The wallet is not available to stores in Egypt.
Read your balance
The Current balance card shows your total wallet balance. Low balance appears next to it when the balance drops below your low balance limit. Select View balances to see how it splits:
| Balance | Meaning |
|---|---|
| Available balance | What you can withdraw or spend |
| Reserved balance | Money held for a service you used, settled on its due date. You cannot spend or withdraw it. Select it to see the pending transactions |
| Credit balances | Credit from Zid, such as refunds, compensation or promotional credit. It pays for specific Zid services and cannot be withdrawn |
If part of your credit can only pay for certain services, View balances under Credit balances lists the credit per service, such as Any Zid Services, and the Total.
Add funds
Select Add Funds on the Current balance card.
On Add funds to wallet, choose a tab:
Credit cards: enter the Amount or pick a preset amount, then select Confirm payment and pay by card or Apple Pay in the dialog that opens.
Sample data from a demo store. Bank transfer: transfer money to your wallet's own bank account, shown under Wallet account details (Account holder name, Bank and IBAN number). Copy the IBAN from the page.
Sample data from a demo store.
Before you pay by card, the page shows what your new balance will be.
The same Wallet account details card appears on Wallet details for wallets in Saudi riyals.
| Rule | Detail |
|---|---|
| Card top-up amounts | Must be a multiple of the step for your currency, such as 50 riyals for a wallet in Saudi riyals or 10 dinars for one in Kuwaiti dinars. The page shows an error otherwise |
| Card top-up limit | A maximum amount per payment applies. The amount field stops at it |
| Bank transfer | Available for wallets in Saudi riyals only. A transfer from the bank account you verified your wallet with is credited automatically, so verifying your wallet speeds up bank transfer top-ups |
After a card payment, a message tells you whether it was approved, is still processing or was rejected.
Verify your wallet
Verifying your wallet confirms who owns it and which bank account withdrawals go to. You need it to withdraw. Until it is verified, you can still add funds and pay with your wallet balance; only withdrawals wait for verification.
On Wallet details, select Verify account in the verification alert.
Personal details are covered. On Verify wallet, choose the Business type: Individual or Company.
Fill in the form:
| Field | Rules |
|---|---|
| ID number | Required, numbers only |
| Phone number | Required, a valid mobile number |
| Required | |
| Main bank account | Required. Choose one of your bank accounts, or + add New Bank Account |
| Photo of your ID | Individuals: upload a PNG, JPG or PDF |
| Commercial registration number | Companies: required |
| Commercial registration certification | Companies: upload the certificate |
| Store owner is wallet manager | Companies: tick it if the owner manages the wallet |
| Wallet manager mobile | Companies: required when the owner is not the wallet manager |
Select Confirm info.
In Confirm operation, enter the code sent to your phone and select Verify. Send again resends it.
Your request then shows Wallet verification is under review. If it is rejected, Wallet verification has been rejected appears with the reason when one is available, such as an IBAN that doesn't match the ID details or a closed bank account. Fix what the reason points to, or contact Zid when no reason is shown. If your Zid Payments details were used to verify the wallet automatically, you see Wallet bank account successfully verified using your Zid Payments information.
Once verified, Store owner bank details shows the account that receives withdrawals.
Withdraw from your wallet
Select Withdraw on the Current balance card.
On Withdraw from wallet, enter the Amount or pick a preset, including All.
Check the fee and the account under Funds will be deposited into this account.
Sample data from a demo store. Select Confirm withdrawal. Withdraw request has been created appears.
The money reaches your bank account in 2 to 5 business days.
| Rule | Detail |
|---|---|
| Who can | Verified wallets in Saudi riyals only. Otherwise you see Please verify your account to withdraw funds |
| Fee | 9 riyals per withdrawal, deducted from the amount you withdraw and shown before you confirm. Amounts above 20,000 riyals carry a higher fee |
| Most you can withdraw | Your available balance minus the fee, within the limit per withdrawal, normally 20,000 riyals. Above it, the field shows The maximum amount that can be withdrawn is and the limit |
| How often | You can withdraw more than once a day. Each withdrawal carries its own fee |
| Not enough balance | You cannot withdraw funds because your balance is less than the withdrawal fee |
| Can't be withdrawn | Shipping compensation, cashback and rewards that Zid credits to your wallet. They are part of Credit balances and pay for Zid services only |
Split Zid Payments sales into your wallet
Wallet splitting moves part of each Zid Payments sale into your wallet automatically, so the wallet keeps funding shipping, add-ons and other costs.
Select Set up Wallet Splitting in the alert on Wallet details, or in the Wallet Splitting card on Add funds to wallet.
Personal details are covered. Choose how to split, under Select how to split payments:
Percentage: a share of each sale, more than 0 and up to 100.
Fixed amount: the same amount from each sale. Orders worth less than the amount are not split.
Waybill Amount: the shipping label price, calculated from the base waybill price.
Sample data from a demo store. Select Save and Activate.
When you have no credit balances, the Current balance card then shows Wallet Splitting Activated. On Add funds to wallet, the Wallet Splitting card shows the split type and amount, and Edit changes the split. To stop it, select Deactivate on the same card, then select Deactivate again in Are you sure you want to deactivate Wallet Splitting? Split amounts appear on each transaction as Splitting percentage and Splitting value.
Wallet splitting needs Zid Payments to be active in Saudi Arabia or Kuwait. Without it, the card shows You have to activate Zid Payments to enable Wallet Splitting. with Activate now.
Wallet transactions
The Transactions table lists money in and out of your wallet. The Completed tab shows settled transactions and Pending shows reserved ones.
| Column | What it shows |
|---|---|
| Description / Transaction number | What the transaction was for, and its number |
| Service | The Zid service, such as Zid Logistics, Zid subscription, Zid add-ons, Zid App Market, Zid Wallet or Zid Payments |
| Amount / Currency | The amount |
| Transaction type | Credit for money in, Debit for money out |
| Status | Success, Pending, Failed or Voided |
| Date / Time | When it happened |
View opens the transaction's simplified tax invoice, which you can download. Filter the list by date range, Service, Status, Type and Transaction number, and select Export at the top of the page to export transactions to Export requests.
Use the wallet when your store is suspended
If your subscription ends and your store is suspended, you can still open your wallet, add funds and withdraw from the wallet button on the plan selection page. See Renew a suspended store.
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