Pay for Zid purchases
When you buy something from Zid, such as a plan, an add-on or a renewal, you pay on the Checkout page. It shows what you are buying on one side and the ways you can pay on the other. You reach it from Switch to this plan on the plans page or Proceed to checkout on the add-ons page.
The Checkout page needs the staff permission to manage checkout options, and choosing plans and add-ons needs the permission to manage the store's subscription.
Review your order
Order summary lists each item with its price, then the totals: the subtotal before VAT, any discount, VAT, the Total and the Amount due. For a subscription, it also tells you when the plan renews automatically.
Apply a coupon or gift card
Select Have a coupon code?.
Enter the code in Gift card or coupon code.
Select Apply. Your discount has been applied! appears and the totals update.
Choose how to pay
Pick one payment method. Methods that cannot be used for this purchase are disabled.
| Method | How it works |
|---|---|
| Wallet balance | Pays from your Zid wallet. Credit for selected service is used first, then your General wallet balance. Shows You don't have enough balance when the wallet cannot cover the amount |
| Credit card | Pay with mada, Visa or Mastercard. Choose a card under Saved cards, or Use new card and enter the Card number, expiry date and CVV. Tick Save this card for faster checkout to keep it for renewals |
| Apple Pay | Pay with Apple Pay on a supported Apple device and browser |
| Bank transfer | Transfer the amount to Zid's bank account, then upload the transfer receipt. See below |
Then select Complete purchase. Completing the payment means you agree to Zid's Terms and conditions.
Pay by bank transfer
Choose Bank transfer. The page shows the Amount, Beneficiary name (Arabic), Beneficiary name (English), Account number and Iban number of Zid's account.
Transfer the exact amount from your bank.
Upload a photo or PDF of the transfer receipt.
Select Complete purchase. Bank transfer submitted. Approval may take a few business days. appears.
The purchase stays pending until Zid confirms the transfer. Your billing history shows it as pending in the meantime.
Bank transfer isn't offered for a monthly plan, or while your subscription has expired. Pay by card, Apple Pay or wallet balance instead.
After you pay
| Message | What it means |
|---|---|
| Your purchase was completed successfully | The payment was approved. The invoice is emailed to you. Go to dashboard takes you back |
| Your subscription has been successfully changed | Your plan changed. It can take a few minutes to apply fully |
| Processing your payment | The payment is still being confirmed. Wait on the page |
| We couldn't complete your payment | The payment was declined. Try again or check your card details |
| We couldn't complete the purchase | The payment status could not be confirmed. Select Copy Purchase ID and send it to Zid support |
If the payment gateway refuses the purchase before you pay, the page shows the gateway's message. Select Use wallet balance to pay from your Zid wallet instead. The button needs the permissions to view and manage the wallet.
If you see You cannot complete the purchase., the credit left on your current plan is worth more than the plan you chose. Pick another plan.
Request a VAT invoice
After a successful purchase, select Request VAT invoice to get a tax invoice issued in your business's name.
Under Store information, enter your TAX certificate number, and your Commercial registration number for Saudi Arabia or Trade license number for other countries.
Under Business address, enter the country, city, district, street and building number.
Select Save. Zid usually generates the invoice within an hour.
Download it later from Billing transactions.
Pay from a Zid payment link
Zid's team can send you a payment link for a purchase, for example a plan agreed with your account manager. You do not need to sign in to use it.
Open the link. The Checkout page shows the items and the Order summary.
Apply a coupon if you have one.
Pay by Credit card or Apple Pay, then select Complete purchase.
If the payment fails you can try again from the same link. Payment link is not found means the link is wrong or no longer valid: ask Zid for a new one.
Related
Still need help?
Our customer service team is ready to help, or find quick answers in the FAQ.