Subscription, plans and billing
The Billing page is where you manage your Zid subscription: see your current plan and when it renews, change plans, buy add-ons, manage the cards saved for renewals and download invoices for everything you buy from Zid. Open it from the account menu: select Manage subscription under Current plan.
The Billing, plans and add-ons pages need the staff permission to manage the store's subscription. The billing history needs the permission to view it.
Check your current plan
The Current package card shows:
Package name: your current plan.
Expiry date, or Next payment if your plan renews automatically.
Manage: opens Select your plan to change plans.
If you subscribed from the Zid mobile app, an alert tells you to manage the subscription from the Zid app or your Apple or Google Play account instead.
Change your plan
On Billing, select Manage in Current package.
On Select your plan, choose Monthly payment plan or Annual payment plan.
Sample data from a demo store. Compare the plans. Each card lists its monthly price and features, and Show all features below opens the full comparison.
Sample data from a demo store. Select Switch to this plan on the plan you want. Some plans offer Contact sales instead. On your own plan, the button reads Current plan, or Extend your subscription when you can renew it early.
Complete the payment. See Pay for Zid purchases.
The new plan applies once the payment is approved.
Below the plans and their comparison table, Frequently asked questions answers common questions about running a Zid store, such as shipping, payments and fees.
Move to a lower plan
When you choose a plan below your current one, Optimize your plan opens first. It lists the features you will lose on the new plan, for example when you move from Professional to Growth, or from Growth to Rise.
Select I understand to continue to payment, or Cancel to keep your plan.
On an enterprise subscription, You’re about to change your plan asks you to contact Zid instead. Contact us opens a WhatsApp chat with your account team.
Buy add-ons
Add-ons extend your plan: more team members or inventory locations, SMS message bundles, domains, POS hardware and other services.
On Billing, select Browse add-ons in the Add-ons card. The Add-ons page opens.
Sample data from a demo store. Pick a category tab and read its description.
Select Add to cart on the option you want. You can add one option per category, and Remove from cart takes it out.
The bar at the bottom shows what is in your cart and the total. Select Proceed to checkout.
Complete the payment. See Pay for Zid purchases.
Some pages link straight to the right add-on, such as Increase the balance for SMS messages.
Manage saved cards and renewals
Saved cards lists the cards you saved while paying Zid. It appears only when you have at least one saved card.
A card past its expiry date shows Expired.
Expand a card to see the subscriptions it pays for. Each one shows its Next renewal date and a switch for automatic renewal.
Turn a subscription's switch off to stop renewing it with this card, or remove the subscription from the card.
Select the delete icon to remove the card. You are asked to confirm.
Download invoices
Transaction history on the Billing page lists your three latest purchases. Select View all to open Billing transactions, which has every purchase with the tabs All, Pending, Approved and Rejected.
Find the purchase.
Select Download invoice. It appears on approved purchases only.
If the tax invoice is still being issued, you see Your invoice is being processed in the tax system (Fatora platform). Issuing can take up to 15 days, so come back later.
Billing transaction columns
Transaction history and Billing transactions list what you buy from Zid, such as plan subscriptions and renewals, add-ons, themes, apps, shipping packages and wallet top-ups. Both show the same columns.
| Column | What it shows |
|---|---|
| Invoice no. | The invoice number |
| Service | What you bought |
| Price / Currency | The amount |
| Payment status | Where the payment stands. See the statuses below |
| Approved date / Time | When the payment was approved |
| Created at / Time | When the purchase was created |
Billing payment statuses
| Status | Meaning |
|---|---|
| Approved | The payment went through and the invoice is available |
| Pending | The payment is waiting for confirmation, such as a bank transfer in review |
| Initiated | The payment has started and is being processed |
| Rejected | The payment did not go through |
Earn commission as a Zid affiliate
The banner at the top of Billing invites you to Zid's affiliate program, which pays a commission for every new merchant who subscribes through your link. Select Register now to read the program details and join.
Related
In this section
- Pay for Zid purchasesComplete payment for a plan or add-on by card, Apple Pay, bank transfer or wallet balance, apply coupons and request a VAT invoice.
- Zid walletAdd funds to your Zid wallet, withdraw your balance, verify the wallet, set up wallet splitting and review wallet transactions.
- Renew a suspended storeFind out what you see when your Zid subscription ends and the store is suspended, and how to renew with a plan and restore access.
Still need help?
Our customer service team is ready to help, or find quick answers in the FAQ.