Zid Payments settings
Manage Zid Payments holds the settings of your Zid Payments account: which payment networks you accept, how payment links are sent, the name customers see in bank SMS messages, your account details and the bank account that receives your payouts. Open it from Payments > Manage.
You need the staff permissions to view Zid Payments and manage its settings. Changing the payout bank account needs the permission to edit the IBAN, or the store owner's account.
The page has five tabs while Zid Payments is your active gateway. If another payment gateway is active instead, the page shows only that gateway's networks, each with a switch.
Alerts at the top of the page show your account status, the same way as on the Payments page: under review, rejected with reasons, verified, disabled or dormant. See Account status alerts.
Turn payment networks on or off
Open the Networks tab.
In All Networks, switch each network on or off, such as Mada, Visa/Mastercard, Apple Pay (Visa), Apple Pay (Mada) and American Express.
Customers see only the networks that are on. The list depends on your country, and Emkan or Madfu join it when you offer them through Zid Payments. The switches are disabled while your account is suspended, disabled or dormant. About Zid payments opens the fees for each network on each plan.
Set how payment links are sent
The Payment link settings tab controls SMS sending and reminders for payment links.
Payment link settings are not available on the Starter plan. The tab shows The feature is not supported for your store package.
Send payment links by SMS
Under Manage payment links & reminders, switch SMS on.
When SMS is on, an alert shows your message balance and how many customers you can reach with it. Select Increase the balance to buy more messages.
SMS messages use your order notification balance. Select Preview to see what the customer receives.
Remind customers to pay
Switch Payment reminder on.
Under Send reminder via, tick Email, SMS or both. SMS appears only when payment link SMS is on.
Choose the delay in How many days after the customer receives the invoice should a reminder be sent?, from 1 to 14 days.
Each change is saved as soon as you make it.
Change the store name in bank SMS messages
When a customer pays by card, their bank may text them a purchase notice. The Store name in text messages tab sets the name in that message.
Open Store name in text messages.
Type the name in The name that appears in the discount messages. Use English letters, numbers and spaces only.
Select Edit to save.
Review your account information
Your Zid Payments account shows the details Zid verified when you activated, grouped as:
Personal information: the owner's name, ID number, phone, email and ID document.
Business information: the store name, registered trade name, business entity, activity category, registration numbers and the documents you uploaded. Download any document from its row.
Headquarters information: country, city, district and street.
Online payment transactions: your expected monthly sales and number of transactions, your Store package and a link to the Terms and conditions.
These details are read-only here. They come from the business information in Store information.
Change your payout bank account
Payout bank details shows the account that receives your payouts: Owner name, Iban, Bank name and the IBAN certificate.
Select Edit.
In Bank Information, enter the new account's details: the bank (outside Saudi Arabia), Beneficiary Name in English, the IBAN, and upload the new IBAN certificate.
Select Save changes. Saudi companies and establishments have the IBAN verified first. If it does not match the business, an alert explains why and nothing is saved.
Edit is disabled for individual and charity accounts. To change the IBAN because the store changed owners, open an ownership transfer ticket with Zid support instead.
Payouts go to the account saved here. Check the IBAN and beneficiary name carefully: the beneficiary name must match the trade name on your commercial registration or association certificate.
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