Store information

Store information holds your store's public contact details, your business type and documents, and your business address and time zone. Open it from Settings > Store > Store information. The page has three tabs: Store information, Business details and Business address. Each tab has its own Save button at the top, available once you change something.

To open these tabs, a staff member needs the permission to view store information. To save changes, they need the permission to manage it.

If Zid Pay is not active in your store yet, an alert at the top lists what is missing to activate it. Select Check requested fields to see the Required fields for your business type. See Zid Pay.

Edit your store's contact details

Open the Store information tab.
Change the fields below.
Select Save.

The Store information tab with the store name, store URL, email and phone fields, and Store information highlighted in the Settings sidebar — Sample data from a demo store.

Field	Rules
Store name	Required. Customers see it in your storefront.
Store URL	Read only. To change your store's address, select Click here under the field, which opens Domains.
Email	Required, a valid email address. Customers see it in your storefront.
Phone	Required, a valid mobile number. Customers see it in your storefront.

If the store phone is the same as the owner's own mobile number, a warning tells you so, since customers will see that number.

Social media links are no longer on this page. Select Go to Brand page in the alert, or go to Channels > Online Store > Brand. See Brand and logo.

Enter your business details

The Business details tab holds your legal business information, which Zid also uses to activate payments.

Open the Business details tab.
Choose your Business type. The fields below it change with the type you choose.
Fill in the fields and upload the documents your business type asks for.
Select Save.

The fields depend on the business type. For an individual, for example, they include:

Field	What to enter
Commercial name	The name used in your commercial registration.
Store manager is the owner	Leave selected if you own the business. Clear it to enter the owner's details.
ID Number	The owner's national or civil ID number.
Freelance Certificate	A copy of your freelance or Maroof certificate.
Bank Certificate	A copy of your bank account certificate.
Number of branches	How many branches your business has.
Store Industry	Your business activity.
Store Category	Your store's category within that industry.

Other business types ask for the details and documents that fit them. Some types let you add more than one owner with Add another owner.

Business types in Saudi Arabia

In Saudi Arabia, you choose between four business types: individual, establishment, company and charity. The exact fields can change, and the tab always shows what your type needs.

Individual

Commercial name: the trade name of your business or store.
VAT certificate number, if you have the certificate.
The owner's name, phone number, email and national ID number, when the store manager isn't the owner.
Your official documents. See Documents by business type.
Number of branches, store industry and store category.

Establishment

Commercial name: the establishment's name as used in its Commercial Registration.
Establishment name: the name used on your invoices.
VAT certificate number, if you have the certificate.
The establishment owner's name, phone number, email and national ID number, when the store manager isn't the owner. The manager can be the owner, an employee of the business or an outside contractor.
Your official documents.
Number of branches, number of employees, store industry and store category.

Company

Commercial name: the trade name of your business or store.
Company name: the name used on your invoices.
The company's owners: each owner's name, national ID number and a copy of the ID. Select Add another owner for each additional owner.
The store's Commercial Registration number.
VAT certificate number, if you have the certificate.
Your official documents, plus the IDs of your board members.
Number of branches, number of employees, store industry and store category.

Charity

Commercial name: the trade name of your charity or store.
Charity name: the name used on your invoices.
The charity owner's name and national ID number.
The store's registration number.
VAT certificate number, if you have the certificate.
Your official documents.
Number of branches, store industry and store category.

For the documents each type uploads, see Documents by business type. The store industry is your field of business, such as electronics, and the store category narrows it down, such as home or electrical appliances.

Establishments, companies and charities can show their Commercial Registration number in the store footer, next to the email and phone number customers already see there. Select the option to show the commercial registration at the bottom of the store page on the Business details tab, then select Save.

The option to show the commercial registration at the bottom of the store page, selected — Personal details are covered.

Owner and documents

If you manage the store but don't own the business, clear Store manager is the owner and enter the owner's name, phone number, email and national ID number. The manager can be the owner, an employee or someone you contract.

Each document field shows the file types it accepts, usually PNG, JPG, JPEG or PDF, up to 8 MB per file. Some fields take several files, up to five.

Don't have your documents yet? Get your IBAN certificate and other Zid Payments documents explains how to get a bank (IBAN) certificate and a freelance certificate, and how to choose the right activity in your Commercial Registration.

If Zid asks you to upload your bank certificate again, the link opens Business details with the bank certificate field emptied, ready for the new file.

Set your business address

Open the Business address tab.
Sample data from a demo store.
Choose how to enter the address:
- Turn on Enter the location automatically using Google Maps. to pick your location on the map. The Street and Zip code fill in from the point you select, and you can edit them.
- Leave it off to type the District, Street, Building number, Zip code and Additional number.
Choose the Country and City.
Turn on Display address in storefront to show the address to customers.
Choose your Time zone.
Upload your national address proof file. Select Preview in the alert to see an example of the national address file from SPL. To get the file, see Get your national address certificate.
Select Save.

The Time zone keeps dates and times consistent across your orders, reports and exported files.

Your national address is also one of the details Zid Payments needs before it can be activated, so upload the proof file even if you don't show the address to customers.

To move your store to another country, first withdraw or use up your Zid wallet balance. While a balance remains, the Country field is locked and an alert explains why. After the change, your store's currency follows the new country. If part of the balance can't be spent or withdrawn, contact Zid customer service to clear it. See Zid wallet.

Last updated 28 October 2026

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