Help Desk
العربية
Go to dashboard

Account settings

Account settings holds the personal details and password of the person signed in, whether you are the store owner or a team member. Open it from Settings > Account settings, or from Account settings in the account menu (your store logo at the end of the top bar). Changes here apply to your own user only, not to the store or to other team members.

Account settings opened from the Settings sidebar, with the Account details card
Sample data from a demo store.

The same page opens from Account settings in the account menu:

The account menu opened from the store logo in the top bar, with Account settings highlighted
Sample data from a demo store.

Update your account details

  1. Go to Settings > Account settings.

  2. In Account details, edit the fields you need.

  3. Click Save at the top of the page.

The Account details card with name, phone number, email, date of birth, gender, organization, country and city
Sample data from a demo store.
FieldRules
NameRequired
Phone numberRequired. Enter a valid number with its country code. Shipping companies contact you on this number
EmailRequired. Must be a valid email address
Date of birthRequired
GenderOptional: Male or Female
Do you work in the same organization affiliated with the store?Yes or No. When you choose No, a Working organization name field appears
CountryRequired
CityRequired. Choose the country first; changing the country clears the city

Change your email or phone number

A new email address or phone number takes effect only after you confirm it.

  1. Enter the new email or phone number in Account details.

  2. Click Save.

  3. Open the confirmation email Zid sends you and confirm the change.

Until you confirm, the page shows Requires email confirmation or Requires phone confirmation. For an email change, the confirmation goes to your current email address. For a phone change, it goes to your email.

Your email is also the address you sign in to the dashboard with, so once you confirm a new one, use it the next time you sign in.

Change your password

  1. In the Password card, enter your current password in Old password.

  2. Enter the new password in New password and again in Confirm new password.

  3. Click Save at the top of the page.

The Password card with the current password, new password and confirm new password fields
Sample data from a demo store.

Your new password must:

  • Be at least 8 characters long.

  • Contain at least one uppercase letter.

  • Contain at least one symbol, such as @, #, $, % or &.

Leave the three password fields empty to keep your current password while you save other changes.

Forgot your current password? Sign out and use the forgotten password option on the sign-in page instead. See Sign in to the dashboard.

Change your Zid POS passcode

If your store uses Zid POS, the Change POS passcode card appears at the bottom of the page. The passcode is the four-digit code you use to sign in to the cashier app.

The Change POS passcode card with the passcode field and Generate random passcode
Sample data from a demo store.

  1. Enter four digits in POS passcode, or click Generate random passcode to fill in a random one.

  2. Click Save in the card.

The card's Save button saves only the passcode and stays disabled until you enter a new, valid passcode.

The Change POS passcode card appears only when your store has Zid POS and you have permission to view POS.

Did this article solve your problem?
Your answer helps us see what needs improving.

Still need help?

Our customer service team is ready to help, or find quick answers in the FAQ.

Contact usRead the FAQ