Export requests
Export requests lists every file exported from your dashboard, such as order, product, customer, coupon or review lists. Exports are prepared in the background, so this is where you check that a file is ready and download it. Open it from Settings > Export requests.
How exports work
You export a list from its page, for example from Orders or Products.
The dashboard takes you to this page, where Zid prepares the file in a new row. You also get a notification in the dashboard when it is ready.
You download the file from this page before it expires.
Preparing a file usually takes a few minutes. Once it is ready, you have 24 hours to download it, and the Expires in column counts down the time left.
If Protect exported files with a password is on in Security settings, each file is locked with a password that is sent to your registered email. Click Security settings at the top of this page to change that option.
Each orders or products export holds up to 20,000 rows.
Columns
| Column | What it shows |
|---|---|
| File type | What was exported, such as Orders export or Products export |
| User / Phone | Who requested the export, with their phone number |
| Status | Where the file is in its life, see the table below |
| Expires in | A countdown to when the download stops working. It shows _ once the file has expired |
| Request date | The date and time of the request |
| (last column) | Download |
Statuses
| Status | Meaning |
|---|---|
| Processing | The file is still being prepared |
| Finished | The file is ready to download |
| Failed | The export could not be completed. Export the list again |
| Expired | The download period ended. Export the list again |
Download an exported file
Go to Settings > Export requests.
Find the file. Use the search box (Search by File type) or the filters if the list is long.
Click Download in its row. The file opens in a new browser tab.
Download is available only while the file is ready and has not expired. Click the refresh icon above the table to update the statuses without reloading the page.
Viewing this page needs the permission to view export requests, and downloading a file needs the permission to manage them.
Filter export requests
Click the filter icon above the table to open Filters:
| Filter | Options |
|---|---|
| File type | One or more export types, such as orders, detailed orders, customers, products, coupons, reviews or wallet exports |
| Date | Filter by request date or Filter by expiration date, and a date range |
Click Apply to filter, or Reset to clear the filters. Applied filters appear above the table; remove one by closing it. When nothing matches, the page shows No export requests found with a Clear all filters button.
In charity stores, order and customer exports are named for donations, for example Donations export and Donors export.
Related
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