Orders
Track, fulfil and manage every order your Zid store receives, from payment to shipping, delivery and returns.
9 articles
- Manage ordersManage your Zid orders: find them with status tabs, search and filters, run bulk actions, change statuses, and import or export orders.
- Order detailsReview an order's products, shipping, payment and customer, change its status, print the label, and add comments and tags.
- Edit an orderChange the products, quantities, discount code, payment, shipping, customer or recipient of an order before it ships.
- Returns and refundsReturn a completed order in full or in part, issue a return label, record the items you receive and refund your customer.
- Invoices and order summariesView and print tax invoices, credit notes, order confirmation documents and shipping labels for one order or many.
- Manual ordersCreate a manual or draft order for a customer who orders by phone or WhatsApp: add products, customer, shipping and payment, then confirm.
- Abandoned cartsRecover abandoned carts: see carts customers left before checkout, send SMS, WhatsApp or email reminders and track recovered sales.
- Zid VoiceLet the Zid Voice AI assistant call customers about their abandoned carts: approve your store name, then set up and launch a call campaign.
- Order statusesLearn what each order and payment status means, which status changes are allowed, how to cancel an order, and add custom sub-statuses.
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