Set up your store

While your new store isn't ready to sell yet, the Dashboard home page shows a setup checklist instead of the usual widgets. Each card is one step: your first product, your branding, a support phone number, shipping, business verification and payments. You can complete the steps from their cards, or answer them one question at a time in the Onboarding Wizard.

What the setup page shows

• The step cards, each with an estimated time such as 5 mins. A finished card shows Task Completed Successfully.

• The cashback card, which counts your finished steps (for example 3 / 5) and shows the cashback you earn by finishing them all. You earn 150 riyals (or the same value in your store's currency) when you finish within 24 hours of creating your account, with a countdown to that deadline, and 100 riyals after that. The cashback card doesn't appear for stores in Egypt. In Saudi Arabia, the cashback shows as a bar across the top of the home page instead, with your finished steps in a progress circle.

• In Saudi Arabia, the 🚀 Need help setting up? card. Select Explore service to see the services Zid's experts offer to build and set up your store for you, add the ones you want with Add to cart, then check out. If none are available yet, the list shows Services coming soon.

• The free consultation banner, Need a free consultation from the sales team?, with Zid Ai Agent, which opens a WhatsApp chat, and Contact us, which asks about your store and the best time to call you. The banner disappears after you send a request.

• The Onboarding Wizard button at the top of the page.

When you finish the last step, a Congrats 🎉 message confirms your store is ready for its first sale and that the cashback is in your wallet, where you can use it to buy up to 5 shipping labels. Select Start your first sale journey to continue.

Setup steps by country and plan

If you told Zid during registration that you already sell on another platform, the first card becomes Import Your Products & Customers, so you can move your catalog and customers over with a file.

Complete a step from its card

Add your first product

1. On the Add your first product card, select Add product.

2. Enter the product name, price, quantity (or turn on Unlimited inventory), description and photos. You can start from a sample product instead.

3. Select Save.

To bring many products at once, select Import and upload a CSV file. On the Import Your Products & Customers card, select Import files to upload products and customers, or Add products manually. For the full product form, see Add a product.

Add your branding

1. On the Add your branding card, select Add branding.

2. Enter your store domain, pick a Primary color and a Secondary color, and upload a Store logo and a Store icon (both optional).

3. Select Save.

Domain rules:

For design help, select Zid AI Support 🤖 on the card to open Zid's AI branding assistant. To change your branding later, see Store brand and Domains.

Your store starts with a default theme that already shows your products. To choose another theme or customize it, see Store themes.

Confirm the support phone number

The card shows the number you registered with. Select Confirm the Registered to use it, or Add new number to enter another number customers can call.

Set your shipment pickup location (Saudi Arabia)

1. Select Setup location.

2. Search for your address, your short national address (4 letters and 4 numbers, such as ABCD1234) or a Google Maps link, or select Use current location.

3. Confirm the pin on the map. Zid activates shipping services for this location.

Outside Saudi Arabia, the Activate a Shipping Provider card opens Logistics so you can connect a shipping company. See Shipping company integrations.

Get verified in seconds

Select Start Verification. On a paid plan in Saudi Arabia, the verification form opens on the home page. Otherwise, the business verification page in your store settings opens. See Store information.

If you need help with the setup and your store is in Saudi Arabia, select Explore service on the 🚀 Need help setting up? card to see Zid's store setup services.

Activate payments

• Activate Payments opens the Zid Payments activation. See Zid Payments.

• Finally, Activate Payment Gateway opens the list of payment providers. See Payment providers.

• Activate Payment Method (free plan): select Activate, enter your bank, IBAN, account number, beneficiary name and an optional SWIFT code, then select Activate again.

Use the Onboarding Wizard

The wizard asks for the same information one question at a time, in a chat.

1. On the setup page, select Onboarding Wizard.

2. Under Which step would you like to start with?, select a step. Finished steps show a check mark.

3. Type or choose your answer, then select the arrow button to send it. For files, select Upload. Questions marked optional can be sent empty; for the SWIFT code, select Skip.

4. When the step is done, the wizard returns to the step list. Select Exit at any time to go back to the home page; your finished steps are saved.

Some steps open a dashboard page instead of a chat: Shipping provider integration opens shipping company integrations, Payment gateway integration opens the payment providers, and Activate Payments opens the Zid Payments activation. Outside paid plans in Saudi Arabia, Get verified in seconds opens the business verification page in your store settings.

Documents you upload in the wizard can be JPG, PNG or PDF files up to 5 MB.

Place a test order

Before you share your store, buy something from it yourself to check the whole customer journey. The screenshots below show one theme in Arabic; your store's layout and wording depend on your theme and language.

Open your store and sign in

1. Open your store: select your store logo at the end of the top bar, then the open button next to Store URL:.

   

2. In the store's header, select the sign-in icon. Where it sits depends on your theme.

   

3. Enter your mobile number and request the verification code. Signing in with a mobile number is the default; depending on the sign-in methods you turned on, you can sign in with WhatsApp or your email instead.

   

4. Enter the code you receive. If it doesn't arrive, wait for the countdown and resend it, or switch to WhatsApp or email. To fix a wrong number, select the option to change it.

   

If you have never shopped in a store on Zid, the store asks you to create a customer account first.

Add a product and check out

1. Add at least one product to the cart. The cart opens with the products you added; select the button to continue to checkout.

   

2. On the cart page, check the products and the order total, enter a discount code if you have one, then continue to checkout.

   

3. On the address and delivery step, choose an address or add a new one. If you have ordered from a store on Zid before, the addresses from those orders appear here. If someone else will receive the shipment, turn on the option for another recipient and enter their details. Then choose delivery to your address or pickup from a branch, pick a shipping company and select the button to go to the next step.

   

   Checkout lists only the shipping options you activated that serve the chosen address. To add shipping companies, go to Logistics.

4. On the payment and confirmation step, choose a payment method and review the order details, the delivery address and the shipping company. Add a note if you need to, then confirm the order.

   

   Checkout lists only the payment methods you activated. To add one, go to Payments.

Check the confirmation

After you confirm, the store shows that it received your order, with the order number and a button to view the order's details.

If you chose bank transfer, the confirmation page says the order waits for your payment. Select the button on that notice to see the store's bank account details, complete the transfer and attach the transfer receipt.

Find the order in the dashboard

The order appears in Orders, where you can move it through its statuses as you would a real order. See Orders and Order statuses.

Related

• Get your first sales

• Dashboard home

• Add a product

• Logistics

• Zid Payments

• Store information

• Move your store to Zid

Last updated 28 October 2026