Other shipping providers
Other shipping providers are shipping and fulfillment companies that integrate with Zid. You activate them with your account at the company, and you set the zones and prices your customers see. Open them from the Logistics page: in the Other shipping providers card, select Browse. The list is titled External integrations.
You need the permission to view shipping and delivery to see the list, and the permission to manage shipping and delivery to open, activate or change a provider. Adding zones and rates for a provider depends on your Zid plan.
Browse providers
| Column | What it shows |
|---|---|
| Shipping option | The provider's name and type: Shipping company, Shipping and fulfillment company (it also stores and prepares your orders), Custom option or Pickup |
| Pickup cities | How many cities the provider collects shipments from |
| Delivery cities | How many cities it delivers to |
| Delivery cost | A price, a price range, or Based on contract when the price depends on your agreement with the company |
| Status | Where the provider stands in your store (see below) |
Use the search box to find a provider by name. Open the filters with the icon beside the search box to narrow the list by Status, Delivery from and Delivery to countries (such as Saudi Arabia or the United Arab Emirates), and by Supports cash on delivery, Supports fast activation (one click, no actions), Supports refrigerated shipping or Supports heavy shipping.
Provider statuses
| Status in the list | Status in the filter | Meaning |
|---|---|---|
| Not activated | Not activated | You haven't started activating this provider. |
| Pending activation | Not completed | You started activation but didn't finish it, for example no rate was added yet. |
| Active | Activated | The provider is connected and offered at checkout. |
| Disabled | Disabled | The provider is connected but hidden from checkout. |
Actions on a provider
Select View to open a provider. Connected providers also have a menu with:
Activate: shows a disabled provider at checkout again.
Hide: hides an active provider from checkout without disconnecting it. Its status becomes Disabled.
Deactivate: disconnects the provider. To use it again, you repeat the activation steps.
Check a provider's details
The provider's Details page shows its name, delivery cost and description. Providers from the Zid App Market also show their Company URL, Phone number and Support email, and let you keep your own Notes with Add note.
The Service details card lists:
| Item | Meaning |
|---|---|
| Pickup cities | Cities it collects from; View all lists them |
| Delivery cities | Cities it delivers to; View all lists them |
| Estimated pickup time | How soon a courier collects after you're ready |
| Estimated delivery time | How long delivery usually takes |
| Maximum shipment weight | The heaviest shipment it accepts |
| Charges collection due | When the provider collects its charges |
Activate a provider
Find the provider and select View.
Sample data from a demo store. If the delivery cost is Based on contract, the page asks you to Complete courier registration first, then return here to activate the service. Contact the company to open and activate your account first: Click here opens its website.
Select Activate now.
If the provider needs nothing more, it's activated at once. Otherwise Confirm activation opens:
Fill in the account details the provider asks for, such as an account ID, key or warehouse, and the inventory location it ships from.
For shipping and fulfillment companies, choose the Fulfillment settings: Inventory synchronization keeps stock in sync with the company, and Automatic orders dispatching sends new orders to it automatically. Turn each one on or off as you prefer.
For contract-based providers, Request account activation opens the company's sign-up page if you don't have an account yet.
Personal details are covered. Select Activate.
For contract-based providers, Zid then opens Service Activation so you can enter the coverage areas and pricing for your first zone (see Set zones and rates for a provider). Saving it with Activate completes activation. Continue later leaves the provider as Pending activation; come back and select Activate now to finish. Some App Market providers open their own website in a new tab to authorize the connection.
Set zones and rates for a provider
The Customization card on an activated provider lists the zones customers can choose it in, and what they pay.
Select Add new rate.
On Service Activation, under Coverage areas, choose the Countries, then the Cities in each country. Only cities the provider covers can be selected.
Enter the Zone name in your store's languages.
Under Customer price, choose Flat rate and enter the Shipping price, or Weight-based pricing and enter the Base price, Base weight, Extra charge and For each additional weight.
To offer cash on delivery in this zone, turn on Cash on delivery (COD) and enter the COD rate.
Optionally, add a Custom note customers see at checkout.
Select Save.
The table shows each zone's Zone name, number of Cities, Cash on delivery price (or Not supported), Shipping rate with its type, and a Status switch to pause it. Use Edit or delete a zone as needed.
If your plan doesn't include zone customization, Add new rate opens an upgrade message instead.
Change a provider's account settings
If the provider uses account details, Edit settings at the top of its page opens the same fields as activation. Make sure your account at the provider is active, change the values, and select Edit. The top of the page also offers Activate, Disable and Deactivate, depending on the provider's status.
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