Shipping and delivery

The Logistics page is where you decide how orders reach your customers: with Zid Ship carriers, with your own shipping company account, with your own couriers, or by letting customers collect orders. Open it from Logistics in the sidebar. The sidebar group also links to Shipping methods, Shipments tracking, Transactions log and Label packages.

The Logistics overview page in the Zid dashboard — Sample data from a demo store.

Logistics is not available for non-profit (NGO) stores. Staff members need the shipping permissions to open it, and some cards on the page need extra Zid Ship permissions.

Ways to deliver orders

You can combine several delivery options. Customers see every active option that covers their address at checkout.

Option	Who delivers	Who you pay	Where to set it up
Zid Ship	Carriers that work with Zid under one Zid agreement	Zid, from your Zid wallet or prepaid labels	Zid Ship shipping methods
Custom shipping	A carrier you already have an account with	The carrier, under your own contract	Custom shipping
Other shipping providers	Shipping and fulfillment companies integrated with Zid	The provider, under your agreement with them	Other shipping providers
Local delivery	Your own team or courier	Nobody: you deliver	Local delivery and store pickup
Pickup in store	The customer collects the order from your location	Nobody	Local delivery and store pickup

Zid Ship or your own shipping company

Zid Ship (shown as Zid Logistics on some English screens) gives you ready shipping methods from many carriers without signing a contract with each one. Connecting your own shipping company keeps your existing contract and prices.

	Zid Ship	Your own shipping company (custom shipping or other providers)
Contract	One digital agreement with Zid; you accept each method's terms when you activate it	Your own account and contract with the company
Activation	Select Activate on a shipping method	Enter your account credentials, or complete the company's activation steps
What you pay	The method's base rate shown in Zid, deducted from your Zid wallet when the order is ready, or one label from a prepaid label package	Whatever your contract with the company says; the company bills you directly
What customers pay	The method's default price, or your own prices per zone	The prices you set per zone
Cash on delivery (COD)	Available on methods that support it; Zid charges the method's COD fee and settles collected cash to you	Depends on the company and your contract
Shipments and charges	Listed in Shipments tracking and Transactions log	Managed with the company
Discounted labels	Buy label packages at bulk prices	Not available

To compare carriers before you decide, use the shipping rate calculator described below.

What the Logistics page shows

Card	What you see and do
Packaging banner	Order your packaging and shipping needs now: Order Now opens the Zid Ship store for boxes, bags, labels and printers in a new tab.
Active shipping methods	The Inventory you ship from, which you can change here, and up to four of your activated Zid Ship methods for it, with Purchase labels and Manage shipping methods. If none of your activated methods serve that inventory, the card reads No shipping methods available and We couldn’t find any shipping methods for the selected inventory. Switch to another inventory to see its methods. Before you activate any method, this card reads Get started by selecting your preferred shipping methods and offers Select shipping methods.
Local delivery	Your local delivery options, with Add option and View all. With no options yet, it shows No local delivery locations set up and Add location.
Pickup in store	A notice that pickup settings moved to the inventories page.
Shipments	Your three latest Zid Ship shipments and View all.
Custom shipping	The carrier accounts you connected, with Add option and View all.
Other shipping providers	Browse opens the list of integrated shipping and fulfillment companies.

Above the cards, Settings opens Logistics settings and Shipping rate calculator opens the calculator.

The lower part of the Logistics page with the Local delivery, Pickup in store, Shipments and Custom shipping cards — Sample data from a demo store.

Choose the inventory you ship from

Zid Ship shows methods, coverage and prices for the city of the inventory location you ship from.

Make sure you have at least one inventory location with an address. If you have none, the page shows No inventory available. Please add inventory to activate Logistics. with an Add button that opens your inventories.
On Manage shipping methods, Label packages or the Active shipping methods card of the Logistics page, pick the location in the Inventory field. If no location is selected yet, the page asks you to Select a Ship-from Inventory Location to load shipping methods.

Changing the inventory saves it right away and reloads the methods available from that city. You need the permission to manage Zid Ship settings to change it.

Estimate a shipping rate

Select Shipping rate calculator at the top of the page.
Sample data from a demo store.
Under Shipping from, select the inventory you ship from.
Under Shipping to, select the Country and then the City.
Under Shipment details, enter the Shipment weight in kilograms.
Select Calculate rates.

The Shipping methods list shows each Zid Ship method that serves the route, with its price and estimated delivery time. Activated methods show Active; the others show Activate. Select a method to open its details. If nothing serves the route, you see No results found: try another inventory.

Prices in the calculator are estimates for the weight you entered. The method's details page shows the full rate, extra weight charges and COD fee.

Last updated 28 October 2026

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