Zid Ship shipping methods
Zid Ship shipping methods are ready-to-use delivery services from carriers that work with Zid. You activate the ones you want, and they appear to customers at checkout for the cities they cover. Open them from Logistics > Shipping methods; the page is titled Manage shipping methods.
You need the permission to view shipping and delivery to open this page, and the Zid Ship permissions to open a method's details. Logistics is not available for non-profit (NGO) stores.
Browse shipping methods
The list depends on the inventory you ship from. The Inventory card at the top shows the current ship-from location; change it to see the methods, coverage and prices for another city. See Choose the inventory you ship from.
Methods are grouped in tabs by delivery speed. Each tab shows how many methods it holds and a short description of the category.
| Tab | What it groups |
|---|---|
| Express | Fast delivery for urgent shipments, usually the same or the next day |
| Standard | Reliable delivery in a standard time at a balanced cost |
| Economy | Lower-cost delivery that often asks you to hand shipments in at a set place, such as a branch or a locker |
| Care Required | Large, chilled or other shipments that need special handling in transit |
| International | Delivery to other countries |
Activated methods appear first in each tab. To narrow the list:
Type in Search by shipping method name.
Sort by Newest first, Oldest first, Price, ascending or Price, descending.
Open the filters and choose a Fulfilment type (Pickup with courier or Branch drop-off), one or more Benefits, or Destination cities, then select Apply.
Benefits include options such as Cash-on-delivery, Easy returns, Smart Lockers, Heavy handling, Cold chain, Priority pickup, On-demand delivery and International shipping.
Shipping companies by tab
Which companies appear depends on the city you ship from, and the list changes as carriers join Zid Ship, so the cards always show the current companies with their coverage and rates. These are companies Zid Ship offers from Saudi Arabia:
| Tab | Companies | What they offer | Fulfilment type |
|---|---|---|---|
| Express | Careem, Barq | Delivery within the city in under three hours, for light shipments that are quick to prepare. See On-demand delivery. | Pickup with courier |
| Express | BeOne | A courier collects from your location and delivers within Riyadh the same or the next day | Pickup with courier |
| Express | Roadlink | Fast delivery, collected from your location | Pickup with courier |
| Standard | Naqel Express, SPL, SMSA, J&T, iMile, Thabit, Aramex | A courier collects from your location and delivers to most cities in the Kingdom (Aramex: every city) in one to five business days | Pickup with courier |
| Economy | RedBox, Parcelat | Smart lockers open around the clock: you drop shipments in a locker and the customer collects from the locker they chose. Parcelat serves Riyadh only. | Pickup with courier |
| Economy | Saudi Post, Aramex (branch drop-off), SMSA (branch drop-off) | You hand shipments in at the company's nearest branch when it suits you, with no pickup request | Branch drop-off |
| Care Required | Aramex (heavy), Naqel (heavy) | The company's couriers collect large or heavy shipments from your location | Pickup with courier |
| International | Aramex Gulf (branch drop-off) | Delivery to the Gulf Cooperation Council countries. The recipient pays customs duties and taxes on arrival (DDU). | Branch drop-off |
| International | DHL | A courier collects from your location and delivers to more than 180 countries. The recipient pays customs duties and taxes on arrival (DDU). | Pickup with courier |
You activate each company separately, and for each one you can choose the cities it covers, set the price customers pay and turn cash on delivery on or off. See Shipping method details and customer rates.
Read a shipping method card
| Part | What it tells you |
|---|---|
| Name and logo | The method and how many shipments it has handled, such as 100K+ Shipments Processed. New methods read Try Our Latest Shipping Method. |
| Activated | The method is active in your store. |
| Starting rate | The base price of one shipping label for this method. |
| Fulfilment type | Pickup with courier (a courier collects from your inventory) or Branch drop-off (you take shipments to the carrier). Hover the icon for details. |
| Coverage | How many cities the method delivers to, or how many countries for international methods. |
| Benefits | Icons for the method's features. Hover an icon to see its name. |
| Remaining labels | When you own a label package for the method, how many prepaid labels are left. |
| Activate | Appears on methods you haven't activated. |
Select a card to open the method's details: coverage, rates, pickup times, custom zones and FAQs. See Shipping method details and customer rates.
Activate a shipping method
Check that the Inventory card shows the location you ship from. The method is activated for that location.
Find the method in its tab.
Select Activate on the card, or Activate at the top of the method's details page.
Sample data from a demo store. Complete any extra step the method asks for (see the table below).
When activation succeeds, the card shows Activated and the method becomes available to customers whose city it covers. When you change an order that uses it to Ready, Zid issues the shipping label, and you find it on the order's page. See Issue a shipping label.
| What appears | When | What to do |
|---|---|---|
| Nothing | Most methods | The method is activated right away. |
| Activate service level (name) | Methods with their own conditions, such as international, smart locker and on-demand methods | Read the conditions (weight limits, extra fees, customs charges). The dialog confirms the warehouse the method is activated on. Select Activate to accept the Terms and conditions. |
| Google Maps must be enabled before activation | On-demand delivery methods | Customers must pin their location on a map. Select Activate Google Maps to open the checkout address settings, make the map location required, then come back and activate. |
| This service requires a minimum of 5 shipments per day for pickup. | Methods with a daily pickup minimum | If you have fewer shipments, pickup can be refused and you may be asked to drop shipments at the carrier's branch. |
| Activate (name) shipment method | Methods that offer Pickup by Zid Courier | Turn on Activate priority pick-up if you want a Zid courier to collect your shipments, then select Activate. |
| Prepaid labels needed | Methods sold only through label packages | Select Purchase Labels to buy a package, then activate. See Label packages. |
If you see No default inventory. please add an inventory to activate the Zid Logistics, add an inventory location with an address and select it as your ship-from location first.
Pickup by Zid Courier
Pickup by Zid Courier lets you schedule pickups of your shipments by a Zid courier. It's available in Riyadh and Jeddah only, for 2 riyals per order. You can turn it on when you activate an eligible method, or later:
Open Logistics and select the method in Active shipping methods, or select its card in Shipping methods.
On the Overview tab, under Pickup by Zid Courier, turn on Enable priority pick-up.
If your inventory isn't covered, the switch is disabled and shows Not supported in current inventory. For some methods, such as Parcelat lockers, Zid courier pickup is always on and can't be turned off. When it's off, the carrier's own courier collects your shipments.
With Zid courier pickup, your shipments are collected from your inventory within 24 hours of the order becoming Ready, even when you have only one shipment, and the 2 riyals are deducted from your Zid wallet with each order. Care-required methods, such as heavy and chilled shipping, and international methods don't offer it.
On-demand delivery
On-demand methods, such as Careem and Barq in the Express tab, deliver light shipments within the city in one to three hours. They request a driver when you mark an order Ready. Before you activate one, Google Maps must be enabled before activation lists its conditions:
| Condition | Detail |
|---|---|
| Pickup hours | From 11:00 am to 1:00 am, every day of the week |
| Shipment weight | 20 kg at most |
| Distance from your inventory | Up to 15 km with Careem and 50 km with Barq |
| Orders per driver | One: each driver collects a single order |
| Shipping label | Careem shipments have no label to print |
To activate an on-demand method:
Make the map location required at checkout, so the driver has the customer's exact location. Go to Settings > General > Checkout page options, select Customization under Customer address determination, turn on Select on Google Maps, tick Make it required, and select Save. Activate Google Maps in the activation dialog opens the same page. See Customer address fields.
Sample data from a demo store. Pin your inventory location on the map, since the driver collects from there and the distance is measured from it. See Warehouses and inventory locations.
In the Express tab, select Activate on the method, read its conditions, and select Activate.
When you ship with it:
Mark an order Ready only once it's packed and the customer can receive it.
If you have more than one inventory location, marking the order Ready asks which location the driver collects from and how many boxes the shipment has. See Issue a shipping label.
If no driver is available when you mark the order Ready, you can reactivate the request and create another shipment.
Conditions can change, so check the activation dialog and the method's FAQs tab before you activate it.
Smart locker drop-off
Locker methods let you drop shipments in a smart locker yourself, open around the clock, and the customer collects the order from the locker they chose at checkout. RedBox lockers cover many cities; Parcelat lockers serve Riyadh only and always use Zid courier pickup. Their limits are a maximum weight of 35 kg and dimensions of 351 × 430 × 500 mm, and the price includes 48 hours of storage. With 5 or more shipments marked Ready, you can arrange a courier pickup from your inventory; smaller batches must be dropped off. After you activate a RedBox method, its Self drop-off tab shows your drop-off code, a QR pass to download and print, the locker sizes and the steps at the locker.
Lockers don't take cash on delivery: their conditions allow payment on pickup only electronically, by Visa, mada, Apple Pay or Mastercard.
Move to the new shipping zones and rates
Some activated methods still use the earlier pricing setup. When you open one of them, Zid shows New Shipping Zones & Rates System with two choices:
| Choice | Choose it if |
|---|---|
| Apply default settings | You want the method to cover every city it supports and to charge customers its default rate and COD fee. |
| Customize from scratch | You want to leave some cities out or set your own price per city or zone. This opens Create shipping zone. |
Review the method after you confirm: the new settings apply to your checkout immediately.
Settings that affect your shipping methods
A few settings outside this page change how your methods appear at checkout:
Order at checkout: choose which methods customers see first. See Change the order of shipping methods at checkout.
Free shipping: offer free shipping when an order meets conditions, for example orders of 300 riyals or more. See Automatic discounts and free shipping.
Hiding a method or a payment option: hide a shipping company, or a payment method such as cash on delivery, when an order meets conditions you set in Settings > General > Shipping and payment constraints. See Shipping and payment constraints.
Sender details: give each inventory location a contact and a phone number, so carriers call that number to collect or return shipments. See Add sender details for shipping labels.
Return shipping methods
Methods for return shipments have no Activate button. You use them when you issue a return shipping label from an order. See Returns and refunds.
You can activate Zid Ship for returns only, without turning on any of its delivery methods for your store. Return options include branch drop-off with SMSA and Aramex, where the customer takes the shipment to the company's nearest branch.
Related
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