Shipment tracking and transactions
The shipments page lists every Zid Ship shipment your store created, with its tracking number, cost and status, and the transactions log shows what each shipment cost you and the cash on delivery Zid collected for you. Open them from Logistics > Shipments tracking (the page is titled Shipments) and Logistics > Transactions log. You can also open the transactions log with Transactions log at the top of the Shipments page.
Both pages need the Zid Ship view and shipment permissions, and aren't available for non-profit (NGO) stores. Filtering and exporting depend on your Zid plan. Shipments with your own carrier accounts or other providers are tracked with those companies.
How a Zid Ship shipment is created
Zid creates the shipment when you prepare an order shipped with a Zid Ship method: when you mark the order Ready, the shipping label is issued, the label cost is charged, and the shipment appears here. You manage the order itself, its label and its status from the order page. See Order details.
Find a shipment
Type in the search box to find a shipment. To narrow the list with filters:
Select the Filters icon, the one with three lines, next to the search box.
Choose values in any of the filters in the table below.
Select Apply. To clear the filters, select Reset.
| Filter | Options |
|---|---|
| Shipment status | Any of the statuses in the table below |
| Payment method | Cash on delivery or online payment |
| Shipping method | A Zid Ship method |
| Shipping company | A carrier |
| Package code | A label package, to see the shipments that used it |
| Date range | When the shipment was created |
To sort the list, select the Order results icon, the one with two arrows, and choose an order: tracking number, customer, reference (the order number), created date, shipping cost or number of boxes, each ascending or descending.
Shipment columns
| Column | What it shows |
|---|---|
| Order number / Customer | The order reference (it opens the order) and the customer's name. Return shipments end in "-reverse". |
| Tracking number | The carrier's tracking number |
| Destination city / Short address | Where the shipment is going, with the national short address when available |
| Shipping cost / Currency | What the shipment cost you |
| Shipment weight / Unit | The weight used for the shipment, in kg |
| Pieces count | Number of boxes |
| Shipping method | The carrier's logo |
| Status | The shipment's current status |
| Created date / Updated date | When the shipment was created and last updated |
Shipment statuses
Status names come from the carriers' tracking updates and currently appear in Arabic in both dashboard languages. Colors: green means delivered, orange means on its way, red means a problem or a return, and grey means an earlier or neutral step.
| Status shown | Meaning | Color |
|---|---|---|
| أرسل | Submitted: the shipment was created and sent to the carrier | Orange |
| تم إسنادها | Assigned to a carrier and courier | Grey |
| جاري الاستلام | Ready for pickup: waiting for the courier to collect it | Grey |
| قيد الاستلام | Pickup on hold: the courier couldn't collect it yet | Grey |
| تم الاستلام | Picked up from your location | Grey |
| في المستودع | Received at the carrier's warehouse | Grey |
| سلمت للتوصيل | Handed over to the last-mile courier | Orange |
| جاري التوصيل | In transit | Orange |
| خرج للتوصيل | Out for delivery to the customer | Orange |
| في انتظار التوصيل | Delivery on hold, for example the customer couldn't be reached | Orange |
| تم التوصيل | Delivered to the customer | Green |
| رجيع | To be returned to you | Red |
| تم إرجاع الشحنة | Returned to you | Red |
| ملغاة | Cancelled | Red |
| ضائعة | Lost | Red |
| متضرر | Damaged | Red |
| متوقفة | On hold | Grey |
| خطأ | The shipment has an error | Grey |
| تم استلامها | Received | Grey |
Delivered, returned, cancelled, lost and damaged are final: a shipment gets no more updates after them.
Track a shipment
Select View on the shipment.
The shipment details window shows the Shipment number, Shipping method, Shipment status, Order number, Customer name, Destination, Weight and Shipping cost.
Under Shipment tracking, follow each update from the carrier, newest first, with its date and time, such as "Shipment Assigned".
If a cancelled shipment has no tracking updates, the window shows Shipment Cancelled instead.
Report a late pickup or delivery
When the carrier flags a shipment as a late pickup or late delivery, its row shows Report. Select it to open a support ticket for the order. After that, the row shows Show ticket, which opens the ticket. The same actions appear in the shipment details as Report issue and Show ticket. Report a shipment as soon as you see the flag so Zid's team can follow it up with the carrier. See Support tickets.
Print labels and export shipments
Tick the shipments you want, or tick the box in the header row to select every shipment on the page.
Open Actions above the list and choose an action:
Print shipping label: gathers the shipping labels of the selected shipments' orders.
Print invoice and shipping label together: gathers the labels with the order invoices.
Export: downloads a file of the selected shipments.
After a print action, a summary shows the Number of orders with a shipping label, the Number of orders without a shipping label, the Number of new or in progress orders and the Number of custom shipping orders, with links to those orders.
Review shipping charges and COD settlements
The Transactions log page, titled Shipping transactions, has two tabs:
Shipping fees: every charge for your shipments, such as label costs and extra weight, whether already taken from your wallet or still to be taken. Use it to check each shipping expense on your store.
COD settlement: the orders your customers paid in cash on delivery, with the amounts the carriers owe you or have already settled. Use it to follow your cash on delivery revenue.
Both tabs have the same columns.
| Column | What it shows |
|---|---|
| Order number / Customer | The order (it opens the order) and the customer |
| Tracking number | Opens the carrier's tracking page |
| Payment type | Debit (charged to you) or Credit (paid to you) |
| Amount / Currency | The amount of the transaction |
| Charge type | What the amount is for (see below) |
| Payment status | Pending, Success, Cancelled or Refunded |
| Reference | The wallet transaction number; it opens the transaction in your Zid wallet |
| Payment source | Wallet or Prepaid labels |
| Created date | When the transaction was created |
Common charge types:
| Charge type | Meaning |
|---|---|
| Shipping fees | The cost of the shipping label |
| Weight difference | Extra charge when the measured weight is higher than declared |
| First mile pickup fees | Pickup by a Zid courier |
| COD fees | The fee for a cash on delivery shipment |
| COD settlement | Cash on delivery collected for you |
| Customs clearance fees | Customs charges on international shipments |
| RTO fees | Returning a shipment to you |
| Handling fees, Other | Other charges from the carrier |
A cancelled shipment's charge shows Cancelled as its payment status. Check the Reference to see the matching movement in your wallet.
Filter, sort and export transactions
To filter the log:
Select the Filters icon, the one with three lines.
Choose a Payment type: Credit or Debit.
Choose a Payment status: Pending, Success, Cancelled or Refunded.
Select Apply.
To sort the log, select the Order results icon, the one with two arrows, and choose Amount, ascending, Amount, descending, Created date, ascending or Created date, descending.
To export transactions:
Tick the transactions you want.
Open Actions and select Export. The file downloads to your device.
Zid also emails you a weekly summary of the past week's shipping figures.
Related
Still need help?
Our customer service team is ready to help, or find quick answers in the FAQ.