Payments and logistics analytics
Two analytics pages follow Zid's own services. Analytics > Payments covers transactions processed by Zid Payments, and Analytics > Logistics covers shipments sent with Zid Logistics. Both have a date field that opens on the last 90 days and an Export button.
Payments analytics
The Payments analytics page summarizes your Zid Payments transactions: how many succeeded, failed or were refunded, and how much was settled to your account.
The page needs the payments analytics staff permission. Most rates and amounts depend on your plan and show a blurred value with an upgrade tooltip when locked.
Go to Analytics > Payments.
The green boxes mark the path: the main menu tab, Analytics, then Payments.Sample data from a demo store. Pick a period in the date field.
Read the figures. Hover the information icon beside a label for its definition.
| Figure | What it measures |
|---|---|
| Refunded transaction | Number of Zid Payments transactions you refunded to the customer. |
| Failed transactions | Number of transactions whose payment didn't go through, for any reason. |
| Successful transactions | Number of transactions the customer paid successfully. |
| Refund rate | Refunded transactions as a percentage of successful transactions. |
| Failure rate | Failed transactions as a percentage of all transactions. |
| Success rate | Successful transactions as a percentage of all transactions. |
| Refunded sales volume | Value of refunded transactions. |
| Successful sales volume | Value of the successful payments from your customers. |
| Total settled transactions | Number of settlements (deposits) in the period. |
| Number of settled transactions | Number of transactions included in settlements. |
| Total unsettled transaction | Transactions not yet settled to your account. |
| Successfully settled transaction volume | Value of the transactions that were settled. |
| Total settled amount | Value collected from customers and deposited in your bank account in the period. |
A rising Failure rate often means customers are having trouble at checkout. Review the failed transactions in Transactions, and check your payouts in Payouts.
Export payments analytics
Click Export to print the page or save it as a PDF file from your browser's print window. If your plan doesn't include exporting this page, the button opens an upgrade window instead.
Logistics analytics
The Logistics analytics page tracks your Zid Logistics shipments in three cards: Shipments, Performance and Payments. Each card shows when its data was last updated. The date range filters shipments by the date they were created.
The page needs the Zid Logistics reports staff permission and a plan that includes Zid Logistics reports. It isn't available to nonprofit stores. Without the plan, each card shows an upgrade message.
Go to Analytics > Logistics.
The green boxes mark the path: the main menu tab, Analytics, then Logistics.Sample data from a demo store. Pick a period in the date field.
Read the three cards.
Shipments
| Figure | What it measures |
|---|---|
| Total | All shipments in the period. |
| Delivered | Shipments delivered successfully. |
| In progress | Shipments in progress and not yet completed. |
| Created | Shipments created. |
| Cancelled | Shipments cancelled. |
| Failed | Shipments that couldn't be delivered to the customer. |
| Lost | Shipments lost in transit. |
| Damaged | Shipments damaged in transit. |
| Delayed | Shipments not delivered on time. |
| Delayed pickup | Shipments the carrier picked up from you late. |
Performance
| Figure | What it measures |
|---|---|
| Total successful delivery rate | Percentage of Zid Logistics shipments delivered successfully. |
| Online payment delivery success rate | Delivery success rate for shipments paid online. |
| Cash on delivery (COD) success rate | Delivery success rate for shipments paid with cash on delivery. |
| Overall customer satisfaction (CSAT) | Percentage of customers satisfied with the shipping service. |
| Best customer satisfaction level (CSAT) | The shipping service level with the highest customer rating. |
| Worst customer satisfaction level (CSAT) | The shipping service level with the lowest customer rating. |
| Average delivery time | Average hours to deliver shipments to customers. |
| Average pickup time | Average hours for the carrier to pick up shipments from you. |
Payments
| Figure | What it measures |
|---|---|
| Total COD payments collected | Cash on delivery amounts collected from customers. |
| Pending COD payments | Cash on delivery amounts not yet collected. |
| Next COD payment transfer date | When the next batch of collected cash on delivery payments will be transferred to you. |
Export logistics analytics
Click Export to print the page or save it as a PDF file from your browser's print window. The button appears when you have the analytics export permission and your plan includes it.
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