Marketplace orders
The Orders tab of Marketplaces Connect lists the orders placed on each connected marketplace and shows whether each one has reached your Zid orders list. Open it from Channels > Marketplaces > Orders, then pick the account in Marketplace account. The list refreshes from the marketplace every few minutes; new orders can take up to 5 minutes to appear.
Orders come into Zid automatically according to each account's import settings. The Import Orders Configuration alert at the top reminds you to check them, and Import settings opens them. See Marketplace account settings.
Read the marketplace orders list
For Amazon, Trendyol and Noon accounts, the Orders card shows the number of orders and this table:
| Column | What it shows |
|---|---|
| Order number / Marketplace | The order number on the marketplace. |
| Package ID | The Trendyol package number. Shown for Trendyol accounts activated instantly. |
| Order number / zid | The Zid order created on import. Click it to open the order, or read Not imported yet. |
| Customer name | The customer. For Amazon orders that are still pending, it shows --: Amazon shares customer details only once the order is confirmed. |
| Total paid / By customer | The amount the customer paid and its currency. |
| Account name | The marketplace account the order came from. |
| Order date | When the order was placed. |
| Fulfillment / Method | Who fulfills the order, for example by Amazon (FBA) or by you (FBM). |
| Import status | Imported, or a switch to import the order now. |
| Order status | The status on the marketplace, such as Pending, Unshipped, Shipped, Delivered, Canceled or Returned. |
| Payment status | Paid or Unpaid. |
Use the full-screen button above the table to see more columns at once.
Import an order into Zid
When an order isn't imported, for example because your settings only import orders for linked products, you can import it yourself:
Find the order and turn on the switch in Import status.
Confirm the message. An import can't be undone.
The dashboard shows Order import scheduled. Once processed, the order shows Imported and its Zid order number, and it appears in your orders list, where you fulfill it like any other order.
Filter marketplace orders
Click the filters button and set any of:
| Filter | Options |
|---|---|
| Date range | When the order was placed. |
| Order status | Pending availability, Pending, Unshipped, Partially shipped, Shipped, Invoice unconfirmed, Canceled and Unfulfillable. |
| Import status | Imported, Not imported, Failed and Scheduled. |
| Payment status | All, Paid or Unpaid. |
Click Apply to filter, or Reset to clear the filters.
Fulfill marketplace orders
Imported orders appear in your Zid orders list with the marketplace as their source, and you track them there like any other order. How you complete them depends on who fulfills them:
Amazon FBA (fulfilled by Amazon): Amazon stores, packs and ships the order, and the order is marked completed in Zid once Amazon ships it.
Amazon FBM (fulfilled by you) and other marketplaces: prepare and ship the order from Zid, then update its status yourself, as you do for your store's orders. See Change the order status.
Marketplace fees
Amazon deducts its fees and commissions from each sale and pays you the rest directly, on its own payout schedule, and so does Trendyol for accounts connected with API keys. You see these fees and payouts in your seller account on the marketplace, not in Zid. Sales on Trendyol activated instantly and on Jahez are settled with your Mazeed dues instead.
When orders or listings don't sync
If marketplace orders don't reach Zid, or listings don't update:
Check on the Marketplaces tab that the account is still connected, and for API connections, that its details in Marketplace account settings are correct.
Check the account's Import orders configuration. With Only orders for products linked to your marketplace, orders for unlinked products don't come in; import them from this tab, or link the products.
Check the product details: the SKU on the marketplace must match the linked Zid product or variant, and the category must be one the marketplace accepts.
If the problem continues, open a support ticket with the marketplace order number.
Mazeed orders
When you pick Mazeed in Marketplace account, the table lists your Mazeed orders, which are already in your Zid orders list. It shows Order number / Source, Customer / Mobile, Shipping, Total / Currency, Status and Created date / Updated date, with View to open each order. See Sell on Mazeed.
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