Create a discount code

A discount gives customers money off their products, free shipping or free cash on delivery. Customers enter it as a discount code, or coupon, at checkout, or it applies automatically in the cart. You create discounts from Marketing > Discounts > Create.

Start a discount

1. Go to Marketing > Discounts and select Create.

2. In the Create new discount window, choose how to start:

   • Custom discount opens an empty form with full control over the conditions.

   • Progressive discount opens the tiered form. See Progressive discounts.

   • A template under Or select from the already built templates for quicker set up: opens the form with the template's values filled in.

   

3. Fill in the form sections described below. The Summary panel beside the form updates as you type; select Preview to hide or show it. Check it before you save.

4. Select Create.

The discount appears in the discounts list with the message Created successfully. If you try to leave the page with unsaved changes, the dashboard asks you to confirm first.

The same window opens from Discount coupon in the home page's add menu, and from the Create coupon quick action in the dashboard search. See Search and quick actions.

Templates

Each template fills in the form for a common offer. Its name gets the template name and the current date and time; change anything before you select Create.

Amounts are in your store's currency.

Details

Discount type

Turn on one or more of these under Discount type. You can combine them in one discount, such as 10% off with free shipping in the same code.

Rules for Products discount:

• Discount percentage: required, from 0 to 100, with up to two decimal places.

• Fixed amount: required, 0 or more, in your store's currency.

• Maximum discount amount: optional, and only for percentages. The customer never gets more than this amount off, whatever the order total.

Turning Products discount off clears its value, so the discount gives only free shipping or free cash on delivery.

Applied method

Code should consist of letters and numbers only, with no spaces. Select Choose random code to get a six-character code of capital letters and numbers.

Create a coupon group

A coupon group creates many unique versions of the code you entered, so each customer can get their own. Each version starts with your code and ends with extra characters, so they're easy to recognize: if you enter ABC, the codes look like ABCs6y4. Use it to give separate codes to an affiliate agency, or to the staff of a company you have an agreement with. One group holds up to 200 codes.

1. Choose Code as the applied method and enter the code.

2. Select Create a coupon group.

3. Enter the Number of discount codes: at least 2.

While a coupon group is on, Automatic and Choose random code are unavailable.

Product eligibility

Choose which products the discount applies to under Eligibility type:

To select products or categories, choose Add products or Add categories, tick them in the window and save. Use Add under the table to add more. Only published products can be selected. Changing the eligibility type clears your selection.

Tick Exclude discounted products to leave out products that already have a sale price. It works with any eligibility type.

Settings

Each setting is off until you tick it. Unticking a setting removes its value. A limit you leave off doesn't apply: without Total usage limit or Limit per customer, the discount can be used any number of times.

For example:

• A Total usage limit of 100 stops the discount after its hundredth use, whoever used it.

• A Limit per customer of 2 lets each customer use the code twice.

• A Minimum purchase amount of 200 applies the discount only when the products in the cart reach 200 riyals.

• A Maximum purchase amount of 1,000 stops the discount once the cart goes above 1,000 riyals.

• A Maximum weight (in grams) of 5000 keeps free shipping for orders up to 5 kilograms, so heavier orders pay for shipping.

Conditions

Conditions limit the discount to certain customers, places, shipping or payment methods. You can add up to four conditions, one of each type.

1. Open Conditions and choose the Condition logic:

   • Strict (all conditions): the discount works only when the cart meets every condition. This is the default.

   • Flexible (any condition): the discount works when the cart meets at least one condition.

   For example, with a Customer locations condition for Riyadh and a Customer groups condition for your VIP group, Strict (all conditions) gives the discount only to VIP customers in Riyadh, while Flexible (any condition) gives it to every customer in Riyadh and to VIP customers anywhere.

2. Select Add new condition.

3. Choose the condition's Type, then choose whether to include or exclude, and pick the values. For Customer locations, select Edit next to Select cities and choose the countries and cities.

4. Repeat for more conditions. Use the bin icon to remove one, and Expand all or Collapse all to manage long lists.

Including limits the discount to the values you pick; excluding gives it to everyone else. For example:

• Customer locations: include Riyadh to give the discount only to customers in Riyadh, or exclude Riyadh to give it to customers everywhere except Riyadh.

• Customer groups: include your VIP group so only its members get the discount.

• Shipping methods: include one carrier so the discount applies only when the customer ships with it, or exclude that carrier.

• Payment methods: include cash on delivery so only customers who pay on delivery get the discount, or exclude it so only customers who pay another way do.

To build customer groups, see Customer groups.

Sales channels

Choose where the discount works. Each channel has its own switch.

Note

Open Note to add a Discount note for your staff. Customers don't see it.

Examples

Related

• Discount codes and coupons

• Progressive discounts

• Automatic discounts and free shipping

• Bulk edit discounts

• Customer groups

• Zid POS

• Sell on Mazeed

Last updated 28 October 2026