Connect your WhatsApp Business number to Zid, chat with customers, send automated messages and track every message you send.
12 articles
- Zid WhatsAppSee your Zid WhatsApp overview: points balance, daily messaging limit, WhatsApp Business account status, automations and templates.
- Activate Zid WhatsAppPrepare your Facebook and Meta business accounts, then connect a new or existing WhatsApp Business number to your Zid store.
- WhatsApp number and connection typesCompare the WhatsApp Business app with Zid WhatsApp, choose how to connect your number, and switch or move it later.
- Meta verification, limits and display nameVerify your business with Meta, raise your daily WhatsApp messaging limit, and get your display name approved.
- WhatsApp subscription and pointsSubscribe to Zid WhatsApp, renew or extend your plan, and top up the messaging points that WhatsApp messages use.
- Message templates and costsLearn the WhatsApp message categories, how each message is charged in points, the 24-hour window, and how to get templates approved.
- WhatsApp live chatReply to customers on WhatsApp from the dashboard: start chats, send files, templates and saved replies, and tag conversations.
- WhatsApp message logsTrack every WhatsApp message your store sends: delivery status, category, points cost, and resending failed messages.
- WhatsApp settingsEdit your WhatsApp business profile and display name, and manage quick replies, conversation tags and customer tags.
- WhatsApp button on your storeAdd a WhatsApp chat button to your online store and set its type, position, size, colors and pre-filled message.
- Automatic replies and reply flowsSend an automatic welcome reply and build interactive reply flows with buttons and lists that answer customers for you.
- Troubleshoot Zid WhatsAppFind out why WhatsApp messages fail, restore revoked permissions, and recover a restricted or banned Meta account.
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