Zid WhatsApp

Zid WhatsApp connects your store's WhatsApp Business number to the dashboard. From one place you chat with customers, send automated order and marketing messages, and track every message and the points it cost. Open Whatsapp in the sidebar to reach it.

Until your number is connected, this page shows the activation checklist and the subscription options; Activate Zid WhatsApp walks you through them. Once the number is connected, the page becomes your WhatsApp home page, titled WhatsApp Business.

Staff members see this page only when their permission group includes at least one WhatsApp permission: managing the profile and connection, managing the balance and subscription, viewing message logs, or using live chat. A button that needs a permission they don't have opens a notice instead of the action.

What the WhatsApp page shows

Area	What it shows
Points balance	The messaging points left in your balance. A Low tag appears below 500 points. Top up balance buys more points.
Unread messages	Customer messages waiting in live chat, shown as None, a number, or 50+. Open inbox opens live chat.
Free support messages	Your monthly free quota for service replies: how many are left and how many you used. It renews every month and appears only when your number has one.
Overview	Your daily messaging limit, your mobile phone and account status, your display name and its review status, and your subscription plan.
Message automations	Shortcuts to every automated WhatsApp message you can turn on.
Turn questions into instant replies	A shortcut to reply flows.
Message template history	Every WhatsApp message template you created, with its category, language and approval status.

The buttons beside the page title change with your account status. With an active number you see Settings, which opens WhatsApp settings, and Message logs, which opens the message log. Cancel account sits in the more menu (⋮).

Free support messages

Meta charges for support messages, the replies you send within 24 hours of a customer's last message. Each WhatsApp number gets 1,000 free support messages a month, and charges apply to the messages after that. The Free support messages card shows how many are left this month, and how many of the 1,000 you used. When they run out, replies are charged from your WhatsApp points automatically, and live chat warns you about it. Click Top up balance on the Points balance card when your points run low.

Messages sent by the automatic reply and reply flows count as support messages too. To see what counts and how to make the allowance last, read Message templates and costs.

Daily messaging limit and business verification

Meta limits how many customers your number can message each day. The Overview card shows your current limit, the messages you sent today, and a badge for your tier. The tiers are 250, 2,000, 10,000 and 100,000 messages a day, then unlimited. Only conversations you start count; replies to customers who messaged you don't.

To raise your limit, verify your business with Meta:

On the WhatsApp page, find the Raise your daily message limit banner in the Overview card.
Click Verify business. Meta Business Suite opens in a new tab, on your business account's security center.
Complete the verification steps there.

The button is disabled while your number isn't active. While Meta reviews your business, it reads Verification status. Once you are verified, the banner reads Your WhatsApp business account is verified and shows a Verified tag.

For the documents Meta asks for and how your limit grows after verification, see Meta verification, limits and display name.

Account statuses

The status tag beside Mobile phone tells you the state of your WhatsApp number. Hover it to read Meta's explanation when one is available.

Status	What it means and what you can do
Active	Your number is connected and can send messages.
In review	Your number is connected and Meta is still reviewing it.
Draft	Activation isn't finished. The page shows the activation checklist.
Paused	Meta paused your number. Reactivate appears, or Renew subscription if your WhatsApp subscription has ended.
Restricted	Meta restricted your account. Hover the status to see why.
Banned	Meta banned your number.
Access Revoked	Zid no longer has the permissions it needs on your Meta account. Click Restore permissions and approve them again.
Canceled	You canceled your number. The tag reads Canceled as soon as you cancel, while the cancellation goes through. See Reactivate or reconnect your number.
Activation failed	The connection didn't complete. Cancel it with Cancel account, then connect it again.

When Meta reports a problem with your account, a red alert with Meta's title and description appears at the top of the page. If you canceled your number, an alert says Number canceled. To activate it again, make sure your subscription is active, then choose one of these: and explains when to use each button; see Reactivate or reconnect your number. If your WhatsApp subscription has ended, the alert says Number canceled. Renew your subscription to see your activation options instead.

If your account is Restricted, Banned or Access Revoked, follow the steps in Troubleshoot Zid WhatsApp.

Display name review

Your display name is the business name customers see in WhatsApp. Meta reviews it, and the tag beside Display name shows the result:

Status	Meaning
In review	Meta is reviewing the name.
Approved	Meta approved the name.
Available to use	You can use the name without a review.
Review postponed	Meta deferred the review.
Rejected	Meta rejected the name. Edit it and try again.

Click Edit beside the display name to change it on the Account details page. See WhatsApp settings. For the reasons Meta rejects or postpones a name, see Get your display name approved.

Turn on message automations

The Message automations card lists the automated WhatsApp messages that use ready-made templates. Click View on any of them to open the page where you set it up:

The Message automations card on the Zid WhatsApp page, with a View button for each automated message — Sample data from a demo store.

Automation	Opens
Marketing campaign	Marketing campaigns
Abandoned cart reminder	Abandoned cart notifications
Order status updates	Order notifications
Product review request	Questions and reviews notifications
Stock notifications	Back-in-stock requests
Customer wallet updates	Automated messages
Welcome customers	Automated messages
Birthday greetings	Automated messages

Review your message templates

WhatsApp only lets you start a conversation with a template that Meta approved. The Message template history table lists the templates you created for automations and direct messages, five per page.

Search by the template's title or text in the search box.
Click the filter icon to filter by Status: All, Pending review, Approved or Rejected.

Column	What it shows
Template name	The template's name and the start of its text.
Category	Marketing, Utility or Authentication.
Language	Arabic or English.
Created date	When you created the template.
Status	Pending review, Approved, Rejected or Pending deletion.

You create templates from live chat, as described in WhatsApp live chat, and from WhatsApp marketing campaigns. For what each category costs and how to avoid rejection, see Message templates and costs.

Cancel your WhatsApp account

On the WhatsApp page, open the more menu (⋮) beside the page buttons and choose Cancel account. The same button is at the top of WhatsApp settings. When activation failed, Cancel account is a button beside the page title.

In Cancel WhatsApp account, choose an answer under Why are you cancelling the account? Some answers show what to do next:

Reason	What the dialog tells you
Reconnect using the WhatsApp Business app	The steps to move the number to the app: cancel the account, delete the number in WhatsApp Manager, register it in the WhatsApp Business app, then select Activate a new account and confirm from the app.
Connect a different number	After cancelling, select Activate a new account and sign up with the new number.
Reconnect to refresh permissions or fix a problem	After cancelling, select Activate a new account with the same number.
I don't need it now, I'll come back later	Come back any time with Reactivate; your templates and settings stay saved.

For It didn't get the results I expected, I ran into a technical problem and I moved to another provider you can add a note; for Another reason the note is required. Notes hold up to 500 characters. Meta restricted or banned my account needs no note.

Select Cancel account, or Back to keep it.

The dashboard confirms with Account cancelled. From then on, WhatsApp messages aren't sent to your customers. Your subscription, points balance and reply flows are kept, so you can reactivate the account or activate a new account later.

Reactivate or reconnect your number

When your number is Canceled and your WhatsApp subscription is active, two buttons appear beside the page title:

Reactivate brings back the same account, if Zid still has access to your Meta account and the number hasn't moved to another WhatsApp account.
Activate a new account connects a completely different number, or the same number after it moved to the WhatsApp Business app. It opens the same connection window as a first activation; see Activate Zid WhatsApp.

If your subscription has ended, only Renew subscription appears. Renew your subscription first, and both buttons come back. Renewing needs the staff permission to manage the WhatsApp balance and subscription.

Reactivate also appears when Meta paused your number, and Restore permissions appears when the status is Access Revoked. It reopens Meta's connection window so you can grant Zid the permissions again.

Last updated 28 October 2026

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