Back-in-stock notifications
When a product is out of stock, customers can ask to be notified when it is back in stock. Customers > Stock notifications lists those requests, shows how many notifications were sent and the sales they brought, and lets you notify customers by email or WhatsApp. Its settings control the automatic message and the offer that goes with it.
Stock notifications depend on your plan. When your plan does not include them, the page shows an upgrade message. They are not available to stores registered as non-profit organizations.
Staff members need the permission to view stock notifications to open the page, the permission to manage them to send messages or change the settings, and the permission to export them to export.
Analytics
The Analytics card covers the current month:
| Card | What it shows |
|---|---|
| Notification registered count | How many people asked to be notified. |
| Total notifications sent | How many notifications were sent on all channels. |
| Sales | Sales from customers who were notified. |
| Email notifications sent | How many notifications went out by email. |
| WhatsApp notifications sent | How many notifications went out by WhatsApp. |
Notification requests
The tabs filter requests by the date customers subscribed: All, Today, Yesterday, Last month, Current month and Current year.
| Column | What it shows |
|---|---|
| Product / SKU | The product the customer is waiting for. |
| Name / Email | The customer's name and email address. |
| Phone | The customer's phone number, if they gave one. |
| Subscription date | When the customer asked to be notified. |
| Email status | New (not notified yet), Notified (an email was sent) or Purchased (the customer bought the product). |
| WhatsApp status | New (not notified yet) or Notified (a WhatsApp message was sent). |
Type in the Search box to find requests.
Select Filters to show requests from a date range, or by Channel: Email, WhatsApp or Both. Then select Apply.
Notify a customer by email
Select the email icon on the customer's row.
The red box marks the email and WhatsApp icons at the end of each row.Sample data from a demo store. In Send a new message, enter the Email title. It appears only in messages sent by email.
Sample data from a demo store. Write the Message. Select Customer name, Product name or Product URL under the field to insert them; the system fills them in for each customer.
Select Send.
Notify a customer by WhatsApp
Select the WhatsApp icon on the customer's row. It appears only when the customer has a phone number.
Confirm by selecting Send.
Sample data from a demo store.
The customer receives the WhatsApp message you set up in the settings.
Export the requests list
Select Export at the top of the page. The list is prepared in the background and sent to your email, and the dashboard takes you to Export requests.
Set up automatic stock notifications
Select Settings at the top of the page. The Stock notification settings page has three parts.
Details
Sending time after shows how long after a product is restocked the notifications go out: 15 minutes. You can't change it.
Under Offer, choose Coupon code to send a coupon with each notification, then pick the coupon in Coupon, or choose Without offer. Your choice saves immediately. To create a coupon first, see coupons.
Under Send by, check Email to send notifications by email. Unchecking it stops email notifications. The change saves immediately.
Fill in Title (Arabic) and Title (English), up to 160 characters each.
Fill in Message (Arabic) and Message (English), up to 160 characters each.
Under Suggested values, select Customer name, Product name, Product URL, Store URL or Store name to insert a placeholder, such as
{customer_name}, that is replaced with the real value in each message. When an offer is on, Coupon code is available too.
Sample data from a demo store. Select Save.
WhatsApp notifications need an active WhatsApp account and subscription. Until your WhatsApp account is active, the section is disabled. When the subscription has expired, the section shows Your subscription is expired / WhatsApp deactivated. with a button to renew it.
You can also open this page from the WhatsApp page: in Message automations, select View on the Stock notifications card.
Check WhatsApp to send notifications by WhatsApp. The change saves immediately.
Under Message language, choose EN or AR. Each language has its own message and buttons.
Write the Message, up to 1024 characters, and insert Suggested values as for email.
Personal details are covered. Optionally, under Buttons, check Product link button to add a button that opens the product, and, when an offer is on, Copy coupon code to add a button that copies the coupon. Each button's Button text can be up to 24 characters. Drag the buttons to change their order.
For the product link, use short text such as "See product" or "Get it now". For Copy coupon code, the field holds the code your customers copy, so enter the coupon code.
Personal details are covered. Select Save.
When you save, the WhatsApp message goes to Meta for review. The badge next to Message shows its review status: In review, Approved or Rejected. Review usually takes 2 to 5 minutes. Once the message is Approved, it is used automatically; you don't need to do anything else.
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