Customers
Manage customer accounts, groups and wallets, answer product reviews and questions, and follow stock notifications and customer tickets.
8 articles
- Manage customersFind, filter and sort your customers, add a customer, import or export customer data, and ban or delete customer accounts.
- Customer detailsReview one customer's orders, spending, addresses, wallet, loyalty points, referrals, wishlist, tags, notes and checkout settings.
- Customer groupsSegment customers into groups by orders, location, gender, birth month, channel or tags, from scratch or from a ready template.
- Customer walletActivate the customer wallet, track cashback balances and expiry, and add or deduct wallet credit for one customer or many.
- Product reviewsEnable product reviews, publish or hide customer reviews, reply with text and images, approve edited reviews, and import or export them.
- Product questionsTurn on product Q&A, answer customer questions, publish or unpublish answers, and add your own questions to a product page.
- Back-in-stock notificationsSee who asked to be told when a product is back in stock, notify them by email or WhatsApp, and set the message and offer.
- Customer ticketsReview the complaints, return requests and suggestions customers submit about their orders, with each ticket's type and status.
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