Staff notifications

Staff notifications emails your team when an order reaches the statuses you choose, so the people who prepare, ship or follow up on orders hear about them right away. Open it from Settings > Staff notifications.

These emails go to your team, not to customers. To message customers about their orders, see Order notifications.

Choose the order statuses that send an email

The card Select the statuses for which you would like to notify your team members lists six order statuses, each with a switch: New, Preparing, Ready, In delivery, Delivered and Canceled. Your team is emailed each time an order moves to a status whose switch is on, with the order and its details.

1. Go to Settings > Staff notifications.

2. Turn on the switch of each status you want emails for, and turn off the others.

3. Click Save at the top of the page.

Add a team member's email

1. Click Add email at the top of the page.

2. Enter the email address and click Save in the dialog.

   

3. Click Save at the top of the page.

The address appears in the Team member emails table. Add one address per team member who should receive the emails.

Edit or remove an email

In the Team member emails table:

• Click Edit to change an address, then Save in the dialog.

• Click Delete to remove an address.

Then click Save at the top of the page. Edits and removals are not kept until you save the page.

Related

• Order notifications

• Orders

• Order statuses

• Team

Last updated 28 October 2026