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Ask Zid Insights

Ask Zid Insights is a chat analyst inside Zid Insights. Ask it about your sales, products or customers in your own words, and it answers from your store's data, with tables and charts when they help.

Ask Zid Insights is part of the Zid Insights subscription. See Try or subscribe to Zid Insights.

Ask a question

  1. Go to Analytics > Zid Insights and click the Ask Zid Insights card.

    The Ask Zid Insights card highlighted on the Zid Insights page
    Sample data from a demo store.

  2. Type your question in Type your question here..., or click one of the suggested questions, such as What are my best-selling products? or What is my cart abandonment rate?

    The Ask Zid Insights chat with four suggested questions above the question box, and New chat and Conversation history at the top
    Sample data from a demo store.

  3. Press Enter or click the send button. Press Shift and Enter together to start a new line without sending.

  4. While the analyst works, it shows Thinking... and the steps it is taking, such as fetching your top ten products by sales. The answer appears in the chat when it's ready.

    An answer to the question about best-selling products: the steps the analyst took, then a table of products with quantity sold and revenue
    Personal details are covered.

Answers can include text, tables and charts built from your data, often closing with a short summary of what stands out. Ask follow-up questions in the same conversation to dig deeper, for example by narrowing to a month or a product.

An answer to how sales are performing this month: a table of orders, revenue, average order value and products sold, and a monthly comparison
Personal details are covered.

Be specific about the period and what you want to compare, for example "Compare my sales this month with last month by category". The clearer the question, the more useful the answer.

Start a new conversation

Click New chat at the top of the chat to clear the screen and start over. Your previous conversation is kept in the history.

Return to a past conversation

  1. Click Conversation history.

  2. Pick a conversation from the list. Each one shows its title, when it was last updated and its number of messages.

  3. The conversation opens, and you can keep asking questions in it.

To remove a conversation, click its Delete icon in the history. When you have no saved conversations, the list shows No previous conversations.

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