Add live chat and WhatsApp buttons to your Zid store

Customer service apps add a chat window, a help desk or a WhatsApp button to your storefront, so visitors can ask you questions before they buy. You find them in the App market, most of them in the customer service category, or by searching for the app's name.

App	What it adds to your store	The code you enter
Tawk.to	A free live chat to follow and answer your customers' messages	Your chat widget's ID from Tawk.to
Intercom	A business messenger for chat, email and messages from one inbox	Your Intercom app ID
TIDIO	Live chat and chatbots with ready replies that turn visitors into customers	Your Tidio public key
Zendesk	Customer support, a ticketing system and a web chat widget	The key in your Zendesk widget code
Zotabox	Marketing tools such as pop-ups, email forms and notification bars	The ID in your Zotabox embed code
GetButton	A WhatsApp button on every page of your store	Your WhatsApp number with the country code
WhatsApp inquiry app	A WhatsApp button on product pages, so customers ask about that product	Your WhatsApp number with the country code

Zid also has its own WhatsApp button for your store, set up from the WhatsApp section of your dashboard. See WhatsApp button on your store.

Activate the app in Zid

Every app on this page connects the same way in Zid:

In your Zid dashboard, open Apps > App Market and search for the app.
Open the app's page and click Activate. The page scrolls to the App activation card.
Paste the code from the tool in Account code. The field's example shows what the code looks like.
Click Activate. The card shows Activated, and the chat or button appears on your store.

To change the code later, click Edit on the card, update Account code and click Save. Each tool's own steps follow.

Tawk.to

Tawk.to lets you follow and manage your conversations with customers, answer their messages and help them through a simple chat.

Create a free Tawk.to account with your name, email and a password, and click Signup for free.

The Create a completely free account page in Tawk.to with the name, email and password fields — Personal details are covered.

Choose your language. Arabic is available.

The Language Selection step in Tawk.to with Arabic in the list — Personal details are covered.

Enter your store's name, your store address and a name for the chat widget, then click Next: Team Members.

The Property Details step in Tawk.to with the site name, site URL and widget name fields — Personal details are covered.

To add your team, click Add more, enter each person's email and choose their role: an Admin can change the settings, an Agent only answers chats and tickets. Click Next: Install Widget.

The Team Members step in Tawk.to with the email field, the Admin and Agent roles and the Add more button — Personal details are covered.

The next page shows an installation code. You don't need it: click Done.

The Install Widget step in Tawk.to with the widget code and the Done button — Personal details are covered.

Open the email titled "tawk.to account activation" and click Confirm email address.
In Tawk.to, open the settings in the menu on the left, then Chat Widget. Under Direct Chat Link, copy the part of the link after /chat/: two IDs separated by a slash.

The Chat Widget settings in Tawk.to with the Direct Chat Link highlighted — Copy the part of the Direct Chat Link after /chat/.Personal details are covered.

Paste it in Account code in the Tawk.to app in Zid and click Activate.

Intercom

Intercom manages all your conversations with customers in one place, including WhatsApp, email, text messages and live chat.

Go to Intercom and click Get started. Sign up with a work email: Intercom asks for an official business address.

The Intercom home page with the work email field and the Get started button — Personal details are covered.

Choose the plan that suits you.

The Intercom plans for small businesses, Start and Grow — Personal details are covered.

Enter your details, such as your name, company, work email and password, then click Register.

The Create account step in Intercom with the registration fields and the Register button — Personal details are covered.

Open the activation email Intercom sends you and click its link.

The You're almost there page in Intercom asking you to verify your email — Personal details are covered.

Your trial plan appears. Click Continue without add-ons.

The Here's your trial plan step in Intercom with the Continue without add-ons button — Personal details are covered.

Enter your card details and click Start using Intercom.

The Start your free trial step in Intercom with the card fields and the Start using Intercom button — Personal details are covered.

In your Intercom dashboard, open the settings at the bottom left and choose Installation > Web. Choose With code and copy the value of app_id in the code.

The Web installation settings in Intercom with With code selected and the code snippet containing app_id — Copy the value of app_id from the code.Personal details are covered.

Paste it in Account code in the Intercom app in Zid and click Activate.

TIDIO

Tidio offers live chat and chatbots with ready replies, so you talk with customers in real time and turn more visitors into buyers.

Sign up with Tidio.
Open Settings > Developer > Project data and copy the Public Key.

The Project data page in Tidio settings with the Public Key highlighted — Copy the Public Key from Project data.Personal details are covered.

Paste it in Account code in the TIDIO app in Zid and click Activate.

Zendesk

Zendesk provides customer support, ticket management and tools to improve your customers' experience.

Sign up with Zendesk. On the Get started tab, under Messaging and live chat, open Add Zendesk to your website.

The Get started tab in Zendesk with Add Zendesk to your website under Messaging and live chat — Personal details are covered.

Under Embed Web Widget, find key= in the code and copy the value after it.

The Embed Web Widget code in Zendesk with the key value highlighted — Copy the key value from the widget code.Personal details are covered.

Paste it in Account code in the Zendesk app in Zid and click Activate.

Zotabox

Zotabox is a set of marketing and engagement tools, such as pop-ups, email sign-up forms and notification bars, that you customize.

In the code, copy the ID before /widgets.js.

The Zotabox embed code with the ID in the script address highlighted — Copy the ID before /widgets.js.Personal details are covered.

Paste it in Account code in the Zotabox app in Zid and click Activate.

WhatsApp buttons

Two apps add a WhatsApp button that opens a chat with you:

GetButton shows a WhatsApp icon on your store.
The WhatsApp inquiry app adds a button to product pages, so customers ask you about that product directly.

Open the app from the App Market and click Activate.
Enter the WhatsApp number customers should reach, starting with the country code and without + or leading zeros, such as 9665XXXXXXXX for a Saudi number.
Click Activate. The button appears on your store.

Last updated 26 October 2026

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