Activate Tamara

Tamara lets your customers split their payments into installments or pay in full, while Tamara settles the amount with your store. You turn it on from Payments > BNPL > Tamara: ask Zid to open a Tamara business account for you, or link the one you already have.

Tamara needs a Zid plan that includes installment services. Otherwise Activate on the Tamara card opens an upgrade dialog. To reach the Payments page you need the staff permission to view or manage payment options. Requesting an account through Zid is available to stores in Saudi Arabia only.

What your customers get

At checkout, the customer chooses Tamara, confirms their mobile number with a one-time code and pays with mada, a credit card or Apple Pay. Tamara charges customers no fees, apart from a late payment fee when they miss a payment.

According to Tamara's FAQ, Tamara settles with your store every Tuesday for the orders processed and shipped before that day, so you don't collect installments from customers yourself. Tamara works alongside Zid Payments or any other payment gateway.

Open Tamara's page

Go to Payments.
In the BNPL card, find Tamara. It shows Activated or Not activated.
Select Activate.

The Tamara details page opens. Under Tamara's description it has three tabs:

Tab	What it shows
Overview	What Tamara offers
FAQ	Tamara's answers on fees, settlements, how customers pay and how long activation takes
Contact	Tamara's support site

Below them, the Activation card is where you request or link your account.

Choose how to activate

In Saudi Arabia, the Activation card asks you to Select how to activate with Tamara:

Submit a business account opening request: Zid requests a Tamara account for you. See Request a Tamara account through Zid.
I have a Tamara business account already: you enter the keys Tamara sent you. See Link your Tamara account.

Stores outside Saudi Arabia see the key form directly: register with Tamara, then link your account.

Request a Tamara account through Zid

Under Activation, choose Submit a business account opening request.
Enter your Freelancer Key if your account is registered to an individual, or your Unified National Number (700) if it is registered to a business. Zid shows the field that matches your account.
Select Activate. Zid sends the request with the latest Saudi bank account you added. If you have none, a dialog asks you to add one first.

The Freelancer Key is the number on your freelance certificate. See Get a freelance certificate.

An alert at the top of the Activation card follows your request:

Alert	What it means
We’ll automatically request the account for you	You haven't sent a request yet
Your request has been submitted successfully and will be reviewed	Tamara is reviewing your request and emails you your account details. Follow up on Tamara's partner portal
Additional information is required.	Continue on Tamara's portal to give Tamara what it needs
Your request has been approved by Tamara.	Tamara has emailed you the linking details. Enter them in the form under the alert, as in the next section
Your account is now live with Tamara.	You can accept Tamara payments right away. The form under the alert holds your display options and Enabled
You already have an account registered	Tamara already has an account for you. Finish linking it from Tamara's partner portal, then link it here
Your request was not approved.	Tamara could not approve the request under its eligibility criteria

Link your Tamara account

Use this when you already have a Tamara business account, or when Tamara has approved the request Zid sent for you. Tamara emails your keys after you sign its contract.

Under Activation, choose I have a Tamara business account already. After an approved request, the form is already under the alert.

Fill in the form:

Field	What to enter
Notification token	The notification token Tamara sent you. Required
Public key	Your Tamara public key. Required
API token	Your Tamara API token. Required
Show Tamara in product page	Tick to show Tamara on your store's product pages, so customers see it before checkout
Show Tamara in cart page	Tick to show Tamara on the cart page
Enabled	Tick to offer Tamara at checkout

Select Save.

The Tamara Activation form with the Notification token, Public key and API token fields, the product page and cart page options, Enabled and Save — Sample data from a demo store.

Once saved with Enabled ticked, the Tamara card under BNPL shows Activated and customers see Tamara at checkout.

Turn Tamara off

Go to Payments and select Activate on the Tamara card.
Clear Enabled and select Save.

Tamara leaves your checkout and the card shows Not activated. Your keys stay in the form, so you can tick Enabled again later. To hide Tamara only on product or cart pages, clear that option instead.

Orders paid with Tamara

Order page and invoice: the payment method shows as Tamara.
Orders list: filter by Payment method > Tamara to see these orders. See Manage orders.
Cancelling: when you cancel a Tamara order that is in delivery, the confirmation adds Please cancel the order from the Tamara dashboard: cancel it in Tamara's dashboard as well. See Order details.
Refunds: Tamara payments don't go through Zid Payments. Once the order is paid and Tamara allows a refund, a Refund button appears on the order's payment card. You refund a delivered order directly; for an order that isn't delivered yet, edit it first to remove products or lower its total. See Refund a payment.
Editing: when you remove products from a Tamara order, refund the difference with Refund. You can't add products that raise the order above its original total. See Edit an order.
Payment links: once Tamara is active, you can offer it on the payment links you send. See Payment links.

Take Tamara payments in Zid POS

In ZidPOS, the cashier chooses Tamara and sends the customer a text message with a payment link. The customer pays on Tamara's page, and the cashier completes the sale from the pending sales screen. Your Tamara account must be active first. See Pay with Tamara.

Get help with Tamara

The Contact tab on the Tamara page links to Tamara's support site. Questions about your Tamara account, approval or settlements go to Tamara; the FAQ tab also says how to reach Tamara's support when activation takes longer than expected. For anything in your Zid dashboard, contact Zid support.

Last updated 2 November 2026

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